So, I just went on AH to double check if they have a feature that UDN has… namely, when you type a question it suggests “similar” question based on your keywords. And they do! So why are there still so many repetitive questions? You start typing “How do I rotate a character” and it spits out at least 3-4 proper suggestions. However, for me, it took almost 5 seconds for that auto-suggest list to show up. I wouldn’t be surprised if many people didn’t know it exists in the first place.
For me, the far bigger problem with AH is the lack of… how do I put this… skilled support? I remember back about a year or two ago many users complained about a certain support technician who often dismissed genuine bug reports as the user doing it wrong. They clearly didn’t understand the issues and weren’t knowledgeable enough to tackle them. Nowadays, I get the feeling that, if I were to get stuck on something that’s NOT a beginner-level question, there’s no one browsing AH that can even give me an answer. I personally think we ought to open up a help sub-forum that would act as a hub for support. We could maintain a sticky with frequently asked questions, and I’m pretty sure things would get more visibility that way.