Just chiming in my opinions based on personal experience over the last few months. I’ve made several answerhub reports in the last 2-3 months, all of which have been totally ignored. I haven’t even received the go-to “we are closing this due to inactivity” response.
Epic have always encouraged folks to use Answerhub to reports bugs and issues, or other random findings. Why bother though, when you get a faster response on the forums from the community? I understand that we don’t want bug reports here because the forums would end up being flooded, but people need solutions to their problems faster than Answerhub can ever provide.
Here’s my big quarrel, and I’ve been saying this for years:
Answerhub is awful, and counter-intuitive. It’s slow, it’s terrible for searching, it’s UI is horrid and it’s UX is even worse. Even the Karma system doesn’t encourage me to post answers over there. It didn’t even load for me for OVER SIX MONTHS of last year.
Replace it with stack-exchange style system, and moonlight the existing answerhub.
I **guarantee it will be a more useful source of information that WILL ENCOURAGE THE COMMUNITY TO GET MORE INVOLVED. **Sometimes I find myself going to answers.unity.com to find more useful responses than I can find on answerhub.
But considering we’re still waiting for the abomination that was the forum ‘upgrade’ to be sorted out (still bitter about my dark theme btw) - I don’t think we’ll see this anytime soon. I hate having a whinge on here, but honestly, it’s hard to talk about this stuff repeatedly for years on end without getting frustrated.