Actually I am fine with current ‘offering’… my only gripe is actually quite unrelated to this: I wish the major version (1,5,1.6 etc) should be done in longer iteration eg 6 months for each, instead of 3 months. This way, it is more feature-rich for major version, more bug fixing (which include those that get fixed in next major lol). Marketplace creator also do not have to update their items that often… programmers also do not have to port their code too…
The support while it is not wrong to ask for more,is perfectly fine with community forum (for indies like us)… Epic may entertain paid support for corporate which is less headache (no offense, they have more discipline in requesting support, they usually have more able programmers and artists and they can pay more)…