# Screenshot Gray at bottom on Mac at iPhone 6 plus size **URL:** \ **Category:** Platform & Builds\ **Tags:** os-x, MAC, unreal-engine, iphone, question\ **Created:** [October 2, 2015, 1:46am UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032 "2015-10-02T01:46:03Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![anonymous\_user\_48f2118e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_48f2118e](https://forums.unrealengine.com/u/anonymous_user_48f2118e)\ **Post date:** [October 2, 2015, 1:46am UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/1 "2015-10-02T01:46:03Z")
UE 4.9.2, OS X 10.10.5, 3840 x 2160 screen. Set Editor Preferences \> Level Editor \> Play \> Play in New Window \> New Window Size \> 1242 x 2208 (That’s the required resolution for an iPhone 6 plus portrait screenshot for an Apple iOS submission, see [App Store Connect - Help - Apple Developer](https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Appendices/Properties.html#//apple_ref/doc/uid/TP40011225-CH26-SW2) ) Click “Play” with the “New Editor Window (PIE)” setting. Press F9 to take a screenshot. The screenshot has a gray bar at the bottom, instead of the contents of the window. Attached as showndock.png If I hide my dock and take another screenshot, then the gray bar is shorter in height. Attached as hiddendock.png ![61089-hiddendock.jpg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/3/c/f/3cfc990054b5b5a4632c1d01021ec1a84986ee13.jpeg) ---
**Author:** ![anonymous\_user\_e729f54e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e729f54e](https://forums.unrealengine.com/u/anonymous_user_e729f54e)\ **Post date:** [October 2, 2015, 2:22pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/2 "2015-10-02T14:22:31Z")
Hello , I have a couple of questions for you that will help narrow down what issue it is that you are experiencing. Quick questions: 1. Could you provide screen shots of the Widget that is being used for this project? 2. What are the anchor settings for the background image? ---
**Author:** ![anonymous\_user\_e729f54e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e729f54e](https://forums.unrealengine.com/u/anonymous_user_e729f54e)\ **Post date:** [October 5, 2015, 2:37pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/3 "2015-10-05T14:37:01Z")
Hello , We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance. Thank you. ---
**Author:** ![anonymous\_user\_48f2118e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_48f2118e](https://forums.unrealengine.com/u/anonymous_user_48f2118e)\ **Post date:** [October 5, 2015, 2:59pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/4 "2015-10-05T14:59:22Z")
Whoah, hey, it’s very not resolved! You asked on Friday…now it’s Monday morning. From my perspective less than a day has transpired. Not all of us work weekends, you know! I’ll go answer your questions right now. ---
**Author:** ![anonymous\_user\_48f2118e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_48f2118e](https://forums.unrealengine.com/u/anonymous_user_48f2118e)\ **Post date:** [October 5, 2015, 3:06pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/5 "2015-10-05T15:06:42Z")
1. See below 2. The anchor setting for the background image is the bottom right anchor setting (the anchor to the entire screen). ![61410-screen+shot+2015-10-05+at+9.01.53+am.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/7/c/c/7cca160d8b87876c66ee61e8ee513ac515dfb43d.png) ![61409-screen+shot+2015-10-05+at+9.01.47+am.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/8/3/3/8335e7b22b9f397363708fa44959d3ebf809ae30.png) ![61408-screen+shot+2015-10-05+at+9.01.11+am.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/9/1/d/91db0b35433cc05c591e6343bceb2559dc5f977f.png) ![61407-screen+shot+2015-10-05+at+9.01.42+am.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/9/5/a/95ac49fccc4c70f4a0ac5512d8ba0a22dc197610.png) ![61406-screen+shot+2015-10-05+at+9.01.38+am.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/b/8/4/b845d71d1b42ee1baff74f4e8cf6d3407797b69c.png) ---
**Author:** ![anonymous\_user\_e729f54e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e729f54e](https://forums.unrealengine.com/u/anonymous_user_e729f54e)\ **Post date:** [October 5, 2015, 5:29pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/6 "2015-10-05T17:29:13Z")
Hello , I have followed the instructions and I was unable to reproduce this issue on our end with the information provided. Would it be possible for you to provide a zipped down copy of your project so that I could take a closer look? ---
**Author:** ![anonymous\_user\_48f2118e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_48f2118e](https://forums.unrealengine.com/u/anonymous_user_48f2118e)\ **Post date:** [October 5, 2015, 6:26pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/7 "2015-10-05T18:26:15Z")
Yes. How do I send it to you in a more-secure way than a public post? ---
**Author:** ![anonymous\_user\_e729f54e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e729f54e](https://forums.unrealengine.com/u/anonymous_user_e729f54e)\ **Post date:** [October 5, 2015, 7:09pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/8 "2015-10-05T19:09:34Z")
Hello , You can send the project to me in a private message on the forums. If it is a large file you can do so via drop box or google drive. ---
**Author:** ![anonymous\_user\_48f2118e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_48f2118e](https://forums.unrealengine.com/u/anonymous_user_48f2118e)\ **Post date:** [October 8, 2015, 8:56pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/9 "2015-10-08T20:56:43Z")
What does it mean that this was marked as an accepted answer? The issue has been fixed? Or a bug has been created to track it? Or…? ---
**Author:** ![anonymous\_user\_e729f54e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e729f54e](https://forums.unrealengine.com/u/anonymous_user_e729f54e)\ **Post date:** [October 9, 2015, 1:56pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/10 "2015-10-09T13:56:53Z")
Hello , I hadn’t heard back from you in a few days and so I marked this issue as resolved for tracking purposes. Until such time as a reply is given. Were you able to reproduce this issue in a clean project? ---
**Author:** ![anonymous\_user\_48f2118e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_48f2118e](https://forums.unrealengine.com/u/anonymous_user_48f2118e)\ **Post date:** [October 9, 2015, 3:31pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/11 "2015-10-09T15:31:05Z")
I didn’t realize that wanted a clean project after I sent you the full project. I’ll go whip one up. ---
**Author:** ![anonymous\_user\_48f2118e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_48f2118e](https://forums.unrealengine.com/u/anonymous_user_48f2118e)\ **Post date:** [October 9, 2015, 4:42pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/12 "2015-10-09T16:42:48Z")
Here is a clean project that reproduces the issue. ---
**Author:** ![anonymous\_user\_e729f54e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e729f54e](https://forums.unrealengine.com/u/anonymous_user_e729f54e)\ **Post date:** [October 9, 2015, 5:01pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/13 "2015-10-09T17:01:55Z")
After opening the clean project that was provided, I found that it was completely empty and did not see any assets that could be used to reproduce this issue. As for sending the full project, I did not receive a project from you to test. ---
**Author:** ![anonymous\_user\_48f2118e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_48f2118e](https://forums.unrealengine.com/u/anonymous_user_48f2118e)\ **Post date:** [October 9, 2015, 5:33pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/14 "2015-10-09T17:33:51Z")
That is very strange. Instead of using `File > Package Project > Zip Up Project`, I will just manually zip it up. Here you go. You should be able to just launch it and hit Play in New Window. the zip file link ---
**Author:** ![anonymous\_user\_e729f54e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e729f54e](https://forums.unrealengine.com/u/anonymous_user_e729f54e)\ **Post date:** [October 12, 2015, 2:41pm UTC](https://forums.unrealengine.com/t/screenshot-gray-at-bottom-on-mac-at-iphone-6-plus-size/334032/15 "2015-10-12T14:41:14Z")
Hello , We were able to reproduce this issue on our end after trying it on a MAC. I have written up a report ( UE-21992) and I have submitted it to the developers for further consideration. I will provide updates with any pertinent information as it becomes available. Thank you for your time and information. Make it a great day