# Sanction Issue

**URL:** <https://forums.unrealengine.com/t/sanction-issue/2070330>\
**Category:** Issues and Bug Reporting\
**Tags:** fortnite-creative, unreal-editor-for-fortnite, fortnite\
**Created:** [October 16, 2024, 12:22am UTC](https://forums.unrealengine.com/t/sanction-issue/2070330 "2024-10-16T00:22:38Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\
**Post date:** [October 16, 2024, 11:13am UTC](https://forums.unrealengine.com/t/sanction-issue/2070330/2 "2024-10-16T11:13:44Z")

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hi @JohnnyBluePrint ,  
The place to go to is  
[Epic Games Player Support](https://www.epicgames.com/help/en-US/?sessionInvalidated=true)

Ensure you give all your ticket numbers in the request and copy them in any emails.  
The wait queue on average is 72 hours, don’t moan complain etc, the employee is just executing policy

[Creating Custom Lobby Backgrounds | Fortnite Creative Documentation | Epic Developer Community (epicgames.com)](https://dev.epicgames.com/documentation/en-us/fortnite-creative/creating-custom-lobby-backgrounds-in-fortnite-creative)

No one in the forum is able to help as its an Epic Internal Matter

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_[View the full topic](https://forums.unrealengine.com/t/sanction-issue/2070330)._