# Sanction Issue **URL:** \ **Category:** Issues and Bug Reporting\ **Tags:** fortnite-creative, unreal-editor-for-fortnite, fortnite\ **Created:** [October 16, 2024, 12:22am UTC](https://forums.unrealengine.com/t/sanction-issue/2070330 "2024-10-16T00:22:38Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![JohnnyBluePrint](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/johnnyblueprint/32/1177185_2.png) [@JohnnyBluePrint](https://forums.unrealengine.com/u/JohnnyBluePrint)\ **Post date:** [October 16, 2024, 12:22am UTC](https://forums.unrealengine.com/t/sanction-issue/2070330/1 "2024-10-16T00:22:38Z")
### Summary I have a sanction applied on my account due to a bug (linked below), but the portal will not let me submit an appeal since I already had a request, since the ruling was wrong as this is a bug and is not my fault. I need a way to reach out to the sanction team to have the review that is is not my fault and lift the sanction. There is a background bug that adds a Fortnite background with text to be applied to your map. It is not my background and I did not add it, but I got a sanction saying I broke the rules. I know multiple other rocket racing creators who had theirs lifted. My first one was lifted but the second one was not and the option to reach out is grey. So I need help reaching the sanction team since this is happening to all rocket maps updated in the last week and should be able to be verified that it is a bug and not me breaking rules. Thank you! > [@Rocket Racing Background Bug](https://forums.unrealengine.com/t/rocket-racing-background-bug/2054376/7): > > This was happening to my friend’s Rocket Racing map as well. The island kept getting taken down due to this bug. ### Please select what you are reporting on: Unreal Editor for Fortnite ### What Type of Bug are you experiencing? Publishing ### Steps to Reproduce After the bug is present and you tried to appeal it will no longer let you appeal it. ### Expected Result You should be able to submit an appeal and get the ban lifted since this ban is from a bug. ### Observed Result I cannot have them review it anymore, and the sanction is in place. ### Platform(s) Any ### Island Code 7974-0320-8229 ---
**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\ **Post date:** [October 16, 2024, 11:13am UTC](https://forums.unrealengine.com/t/sanction-issue/2070330/2 "2024-10-16T11:13:44Z")
hi @JohnnyBluePrint , The place to go to is [Epic Games Player Support](https://www.epicgames.com/help/en-US/?sessionInvalidated=true) Ensure you give all your ticket numbers in the request and copy them in any emails. The wait queue on average is 72 hours, don’t moan complain etc, the employee is just executing policy [Creating Custom Lobby Backgrounds | Fortnite Creative Documentation | Epic Developer Community (epicgames.com)](https://dev.epicgames.com/documentation/en-us/fortnite-creative/creating-custom-lobby-backgrounds-in-fortnite-creative) No one in the forum is able to help as its an Epic Internal Matter ---
**Author:** ![JohnnyBluePrint](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/johnnyblueprint/32/1177185_2.png) [@JohnnyBluePrint](https://forums.unrealengine.com/u/JohnnyBluePrint)\ **Post date:** [October 16, 2024, 1:24pm UTC](https://forums.unrealengine.com/t/sanction-issue/2070330/3 "2024-10-16T13:24:21Z")
So I did start there and they send me to the help forum and that moderator sent me to this bug request forum so If i were to go back to there I think I would just repeat the loop again. ---
**Author:** ![Flak](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/flak/32/769441_2.png) [@Flak](https://forums.unrealengine.com/u/Flak)\ **Post date:** [October 16, 2024, 3:22pm UTC](https://forums.unrealengine.com/t/sanction-issue/2070330/4 "2024-10-16T15:22:45Z")
@Jimbohalo10 is actually correct. So sorry for the misdirection @JohnnyBluePrint! ---
**Author:** ![JohnnyBluePrint](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/johnnyblueprint/32/1177185_2.png) [@JohnnyBluePrint](https://forums.unrealengine.com/u/JohnnyBluePrint)\ **Post date:** [October 16, 2024, 5:06pm UTC](https://forums.unrealengine.com/t/sanction-issue/2070330/5 "2024-10-16T17:06:22Z")
Okay, i’ll go back there, thank you both!