# Sanction Help **URL:** \ **Category:** Feedback & Requests\ **Tags:** fortnite-creative, unreal-editor-for-fortnite, question, fortnite\ **Created:** [October 16, 2024, 12:10am UTC](https://forums.unrealengine.com/t/sanction-help/2070322 "2024-10-16T00:10:29Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![JohnnyBluePrint](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/johnnyblueprint/32/1177185_2.png) [@JohnnyBluePrint](https://forums.unrealengine.com/u/JohnnyBluePrint)\ **Post date:** [October 16, 2024, 12:10am UTC](https://forums.unrealengine.com/t/sanction-help/2070322/1 "2024-10-16T00:10:29Z")
If we have a sanction applied due to a bug how do we get help? The sanction portal will not let me submit a request since I already had a request but the ruling was wrong and I don’t think they realized this was not my fault. There is a [background bug](https://forums.unrealengine.com/t/rocket-racing-background-bug/2054376/7) that adds a Fortnite background with text to be applied to your map. It is not my background and I did not add it, but I got a sanction saying I broke the rules. I know multiple other rocket racing creators who had theirs lifted. My first one was lifted but the second one was not. So I need help since this is happening to all rocket maps updated in the last week and should be able to be verified that it is a bug and not me breaking rules. ---
**Author:** ![Stevie-Moon](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/stevie-moon/32/701656_2.png) [@Stevie-Moon](https://forums.unrealengine.com/u/Stevie-Moon)\ **Post date:** [October 16, 2024, 12:11am UTC](https://forums.unrealengine.com/t/sanction-help/2070322/2 "2024-10-16T00:11:20Z")
@JohnnyBluePrint Thank you for your report! Can you please re-post using the “New Issue” option on the Issues and Bug Reporting forums? Posts with this feature are connected directly into our development team so we can quickly get to them! For more information, such as how to get the reference ID, please check out the article here: [Using the Creative and UEFN Bug Reporting Form](https://create.fortnite.com/news/using-the-creative-and-uefn-bug-reporting-form) ---
**Author:** ![JohnnyBluePrint](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/johnnyblueprint/32/1177185_2.png) [@JohnnyBluePrint](https://forums.unrealengine.com/u/JohnnyBluePrint)\ **Post date:** [October 16, 2024, 12:23am UTC](https://forums.unrealengine.com/t/sanction-help/2070322/4 "2024-10-16T00:23:53Z")
Okay, I had one for the bug already, but I added one for not being able to reach the sanction team for the sanction caused by this bug.