Sorry if it’s been unclear, but since setting up the Slack workspace, that’s the place to go for support. thread is fine for community discussion, but if you want a Simul engineer to respond, or even be aware of the problem, you need to speak to Simul. Email to be added to the workspace.
If you have bought a licence and are in any way unhappy with , email for a full refund.
The documentation is being updated. As for bugs, you must report them directly to Simul, either at , or on Slack, and they will be fixed.