# Redeemed code assets show as "Saved in Library" on store page but are missing from "My Library" view and search

**URL:** <https://forums.unrealengine.com/t/redeemed-code-assets-show-as-saved-in-library-on-store-page-but-are-missing-from-my-library-view-and-search/2853433>\
**Category:** Issues & Bug Reporting (Fab)\
**Tags:** unreal-engine, fab\
**Created:** [November 10, 2026, 4:36pm UTC](https://forums.unrealengine.com/t/redeemed-code-assets-show-as-saved-in-library-on-store-page-but-are-missing-from-my-library-view-and-search/2853433 "2026-11-10T16:36:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![0mawatv](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@0mawatv](https://forums.unrealengine.com/u/0mawatv)\
**Post date:** [November 10, 2026, 4:36pm UTC](https://forums.unrealengine.com/t/redeemed-code-assets-show-as-saved-in-library-on-store-page-but-are-missing-from-my-library-view-and-search/2853433/1 "2026-11-10T16:36:55Z")

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### Summary

Assets claimed via Epic Games code redemption show the green badge “Saved in My Library” on the product store page, but they do not appear in the “My Library” tab when browsing or searching, making it impossible to see or manage them without manually finding each product in the public store.

### What type of bug are you experiencing?

Other

### URL where the bug was encountered

> **[Epic Games](https://www.epicgames.com/id/authorize?client_id=xyza7891REBVsEqSJRRNXmlS7EQHM459&redirect_uri=https%3A%2F%2Fwww.fab.com%2Fsocial%2Fcomplete%2Fepic%2F%3Fredirect_state%3D6aUN1qGP6GuPjCttlaFOLflsEmXOkUxY&state=6aUN1qGP6GuPjCttlaFOLflsEmXOkUxY&response_type=code&scope=basic_profile+offline_access&prompt=select_account)**

### Steps to Reproduce

1. Redeem an asset product code in the Epic Games Account portal (Code Redemption).
2. Go to [Fab.com](http://Fab.com) and open “My Library” ([https://www.fab.com/library](https://www.fab.com/library)).
3. Sort by “Most recent” or search for the exact name of the redeemed product (e.g., “Post Apocalyptic Playground Equipment” or “Military Drone - Rigged/BP Controllable”).
4. Notice that “My Library” returns 0 results (“No products yet”).
5. Search for the exact same product in the public Fab store ([https://www.fab.com](https://www.fab.com)).
6. Open the product page: it correctly displays the green badge “Saved in My Library”, proving the entitlement exists on the account.

### Expected Result

All products owned by the account, including those acquired via promotional code redemption, should automatically populate “My Library” and be discoverable through the library search and filters.

### Observed Result

The items are completely invisible in “My Library” list and return 0 results when searching inside the library. The entitlement is recognized only when visiting the product’s public store page.

### Platform

Web Browser (Google Chrome / Edge) & Epic Games Launcher

### Operating System

Windows 11

### Upload an image

 ![Captura de pantalla 2026-11-10 114024.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/6/5/6/656a0913b494439cf412b715e431385a38f08c02.png) ![Captura de pantalla 2026-11-10 114035.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/b/f/f/bffe58dcccf33b0fb1cb98a0bff42d70744b0dc8.png) ![Captura de pantalla 2026-11-10 113621.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/e/8/1/e8172a7707c045045efac55b41a9c06cf3b61566.png)

### Additional Notes

This affects multiple assets redeemed on the same day (such as Leartes / Cosmos packs: Military Drone, Post Apocalyptic Playground Equipment, Neo Tokyo, etc.). Users cannot rely on remembering every redeemed title to find their owned content.

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**Author:** ![luizfelipebgd](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@luizfelipebgd](https://forums.unrealengine.com/u/luizfelipebgd)\
**Post date:** [November 10, 2026, 7:05pm UTC](https://forums.unrealengine.com/t/redeemed-code-assets-show-as-saved-in-library-on-store-page-but-are-missing-from-my-library-view-and-search/2853433/2 "2026-11-10T19:05:46Z")

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I’m experiencing a similar issue. I’ve just bought a bundle of assets, and when I go to this asset page in FAB, I see that it says “Saved to my library”, but I can’t find it inside my Library. I’ve opened a support ticket and I’m waiting for the customer support to give me a hand.  
Even if I click to open the Unreal Engine launcher to see the asset, there is nothing there. I hope it’s just a temporal affectation

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**Author:** ![II\_Blodreina](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@II\_Blodreina](https://forums.unrealengine.com/u/II_Blodreina)\
**Post date:** [November 11, 2026, 2:09pm UTC](https://forums.unrealengine.com/t/redeemed-code-assets-show-as-saved-in-library-on-store-page-but-are-missing-from-my-library-view-and-search/2853433/3 "2026-11-11T14:09:50Z")

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Same here. I just bought now.