Hello,
I would recommend checking out this article about how to add your camera to the camera sensor file that RealityCapture uses:
https://forums.unrealengine.com/docs?topic=766693
What you have to know:
camera maker and model (as mentioned in the image properties)
sensor width
About the internet connection, here are some recommendations:
- Make sure that the default browser is set in the Windows settings.
- If you are using a VPN software, this could also cause communication problems.
- Make sure that the communication with capturingreality.com and www.capturingreality.com is enabled on ports 80 (HTTP) and 443 (HTTPS) in your firewall.
- Add *.capturingreality.com into the Trusted Sites zone in the Internet Options control panel.
- If you still have Internet Explorer installed, please navigate to Internet Explorer settings, and under its SECURITY tab you can find the TRUSTED SITES menu. Add https://www.capturingreality.com and https://capturingreality.com, and hit OK to apply.
- Open Windows Start and search for “Turn Windows features on or off” and make sure that Internet Explorer 11 feature is enabled.
- Reset all zones to default level as it is on this image (there you can see the option for adding trusted sites):
Also please follow these instructions to make sure you can communicate with Epic’s servers.