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PS4 Unlink issue

Hello im having problems getting connected to EPIC games support. I want to unlink my ps4 account but they made it so you have to contact them to unlink it. How long does epic take to answer emails? Or is there an epic staff in here that can help me with my issue

did they reply to you yet?

im still waiting also for them to unlink my xbox account

Still waiting on the same thing.