Please Help, Installation

I have recently tried to download the unreal engine however when installing the EpicGamesLauncher it comes up with a error message saying “There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. contact your support personnel or package vendor.” PLEASE HELP!

Hi iHelix,

Just to clarify, you are trying to install the Launcher, correct?

If that is the case, check the following:

  • If you are using Windows 7 make sure that you have at least Service Pack 1 installed.

  • Also, make sure that your graphics card driver is up to date and that you aren’t using a beta driver.

If it still will not install, follow the steps in this link. Post your dxdiag (system specs) and Log files.

Hi iHelix,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try my suggestions above and post back here to let us know if they worked for you or not.