Hello,
In order to determine if there is an issue, I’ll need some more information:
- Are you using a default First or Third Person character or have you created a custom one?
- Is the opening wide enough to accommodate your character’s collision?
- When you say “getting stuck” how exactly are you getting stuck? Is it on the opening or inside of the staircase?
Any more information you can provide would also be helpful, such as pictures of any relevant blueprints and collision settings for the objects and character that you are using.