# Payment special character request

**URL:** <https://forums.unrealengine.com/t/payment-special-character-request/281814>\
**Category:** Character & Animation\
**Tags:** billing, unreal-engine, characters, question\
**Created:** [April 27, 2014, 2:24pm UTC](https://forums.unrealengine.com/t/payment-special-character-request/281814 "2014-04-27T14:24:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![anonymous\_user\_1fb1235f](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_1fb1235f](https://forums.unrealengine.com/u/anonymous_user_1fb1235f)\
**Post date:** [April 27, 2014, 2:24pm UTC](https://forums.unrealengine.com/t/payment-special-character-request/281814/1 "2014-04-27T14:24:58Z")

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Hi,

I am trying to buy UE4 but because of Turkish characters like (ö,ü,ç,ş,ğ,ı,Ö,Ü,Ç,Ş,Ğ,İ) I am unable to buy UE4 (Only accepts letters problem). I would be happy if it gets fixed.

Also in Turkey, I am getting “Invalid amount” error with Garanti Bank (with latin characters name / which is one of the biggest banks in Turkey) I told the problem to Garanti but I think they didn’t understand what I said. So you guys should contact with them too ([http://garanti.com.tr/](http://garanti.com.tr/)).

Thanks

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**Author:** ![Stephen\_Ellis](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/stephen_ellis/32/1210665_2.png) [@Stephen\_Ellis](https://forums.unrealengine.com/u/Stephen_Ellis)\
**Post date:** [April 29, 2014, 12:01pm UTC](https://forums.unrealengine.com/t/payment-special-character-request/281814/2 "2014-04-29T12:01:06Z")

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Hello Lacridot,

We are aware of these issues, and we do apologize for the inconvenience they are causing. Unfortunately, at this time, Epic is not yet able to overcome these difficulties.

Full information about known payment issues is available on this forum post:  
**[Please read this if experiencing payment issues - Community & Industry Discussion - Epic Developer Community Forums](https://forums.unrealengine.com/showthread.php?270-Please-read-this-if-experiencing-payment-issues)**  
The relevant information is copied below.

> **There are some issues with banks using non-ISO compliant characters for  
> names.**
> 
> We had a report of a user in Poland  
> who ran into an issue where their name  
> was represented in non-latin  
> characters on the bank’s side. The  
> problem is our web form and backend  
> only support latin characters, which  
> is causing the card to be rejected.
> 
> While we applaud proper handling of  
> names in a global world, neither the  
> ISO standard, nor we are ready for  
> that yet

.

> **Some credit and debit card users are reporting an “Invalid Amount” error  
> code.**
> 
> We believe this is due to the issuing  
> financial institution not handling  
> authorizations of $0.00 or $0.01  
> correctly. These are the standard ways  
> to check whether a card is valid based  
> on the card brand.
> 
> You might want to talk to your issuing  
> bank about them rejecting this,  
> however in practice the easiest  
> solution is probably to try a  
> different card. If you don’t have an  
> alternate way of payment, here is some  
> information on what to tell your bank.
> 
> - Please ask to speak to experts dealing with credit/debit card  
> authorizations, processing, and  
> transactions (not all bank employees  
> are trained on this subject)
> - Please let your issuing bank know that Chase Paymentech is the processor  
> and Epic Games Inc (or Epic Games Intl  
> Sarl) is the merchant
> - Epic Games is attempting to verify your credit/debit account and then  
> transact (capture) an appropriate  
> amount (one-time charge)
> - Please ask your issuing bank to consider white-listing future requests  
> from Epic Games

If you require any additional information, please reach out to our billing support department at **[billing@epicgames.com](mailto:billing@epicgames.com)**

Thank you.