Hey Frequia!
There is still a refund policy in place for the marketplace. Have you received an automated receipt of your email to Epic? Shortly ago we were told there was an issue where they weren’t receiving everything sent to marketplace-support@unrealengine.com. I do believe it’s been sorted out as I sent an email to them the other day and it was given a receipt and answered shortly thereafter. Try sending another message their way and it should go through this time. Good luck. =)