# No version information received **URL:** \ **Category:** Getting Started & Setup\ **Tags:** launcher, launcher-error, unreal-engine, question\ **Created:** [September 7, 2014, 11:40am UTC](https://forums.unrealengine.com/t/no-version-information-received/293111 "2014-09-07T11:40:08Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![politan](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@politan](https://forums.unrealengine.com/u/politan)\ **Post date:** [September 7, 2014, 11:40am UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/1 "2014-09-07T11:40:08Z")
no version infermation received. me clıck unreal engıne and ı see error ; no version infermation received ; help me please . me today buying unreal engine . ---
**Author:** ![Mithril](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mithril](https://forums.unrealengine.com/u/Mithril)\ **Post date:** [September 7, 2014, 11:53am UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/2 "2014-09-07T11:53:21Z")
Sorry guys but the latest version of the launcher is bugged. It misses graphics: [2014.09.07-11.40.12:157][0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Programs/NoRedist/UnrealEngineLauncher/Content/Common/Selector.png’ error. [2014.09.07-11.40.12:157][0]LogSlateD3D: Could not find file for Slate resource: …/…/…/Engine/Programs/NoRedist/UnrealEngineLauncher/Content/Common/Selector.png [2014.09.07-11.40.12:157][0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Programs/NoRedist/UnrealEngineLauncher/Content/Common/Selection.png’ error. … etc… (had to shorten the list, but you get it) and it doesn’t allow for this: [2014.09.07-11.41.20:448][0]LogOnline:Warning: MCP: Login (for purchase) request failed. Sorry your client is not allowed to use the grant type refresh\_token [2014.09.07-11.41.20:448][0]FAccountService::OnLoginPurchaseComplete - 0 FALSE Sorry your client is not allowed to use the grant type refresh\_token And I checked the graphics, and some are in a different folder, but some are missing entirely. Please provide us with an updated launcher as it is now impossible to do anything at all with it. Best regards/ ---
**Author:** ![politan](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@politan](https://forums.unrealengine.com/u/politan)\ **Post date:** [September 7, 2014, 12:28pm UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/3 "2014-09-07T12:28:48Z")
ok . you little understand ( because little english know ) . when improve unreal ? me waiting . and thanks you ---
**Author:** ![Mithril](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mithril](https://forums.unrealengine.com/u/Mithril)\ **Post date:** [September 7, 2014, 12:44pm UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/4 "2014-09-07T12:44:49Z")
@Politan: I hope they fix a new version as soon as possible. But since I am not part of Epic I can’t say anything about them fixing things 🙂 Also, You could try using your own native language, I have seen them being able to answer people in their own language, so I am guessing they have means to solve language barriers. I hope that helps 🙂 Best regards/ ---
**Author:** ![Fristomer](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Fristomer](https://forums.unrealengine.com/u/Fristomer)\ **Post date:** [September 7, 2014, 1:38pm UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/5 "2014-09-07T13:38:02Z")
Thanks, . You may have answered my questions as well, as they pertain to the same problem. Without “Version Information Received” I cannot do anything at all with the launcher. Will it update automatically when the launcher updates? Even if it cannot read its current information? ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [September 8, 2014, 3:42pm UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/6 "2014-09-08T15:42:06Z")
Hi everyone, Could you please check to see if this is still happening? We had a Launcher issue yesterday that seems to have resolved for most people now. ---
**Author:** ![Mithril](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mithril](https://forums.unrealengine.com/u/Mithril)\ **Post date:** [September 8, 2014, 5:12pm UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/7 "2014-09-08T17:12:58Z")
Hi TJ, it’s working fine for me now 🙂 Many thanks! Best regards/ ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [September 8, 2014, 9:20pm UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/8 "2014-09-08T21:20:28Z")
How about you @politan, is this fixed for you as well? ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [September 11, 2014, 5:02pm UTC](https://forums.unrealengine.com/t/no-version-information-received/293111/9 "2014-09-11T17:02:05Z")
Hi everyone, We are marking this post as Resolved for tracking purposes. The Launcher issue from Sunday 9/7 has been resolved. We are currently looking into the cause so we can make sure that it doesn’t happen again. If you’re experiencing a similar Launcher issue, please refer to the link below and post a new AnswerHub question. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... Thanks, TJ