# "No version info received" error

**URL:** <https://forums.unrealengine.com/t/no-version-info-received-error/319415>\
**Category:** Getting Started & Setup\
**Tags:** error, launch-error, unreal-engine, Installation, question\
**Created:** [May 22, 2015, 4:08am UTC](https://forums.unrealengine.com/t/no-version-info-received-error/319415 "2015-05-22T04:08:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mrbubbles31\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mrbubbles31\_1](https://forums.unrealengine.com/u/Mrbubbles31_1)\
**Post date:** [May 22, 2015, 4:08am UTC](https://forums.unrealengine.com/t/no-version-info-received-error/319415/1 "2015-05-22T04:08:26Z")

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Every time I launch the launcher this error comes up that says, “Error! No version information received.” Also, whenelink textver I attempt to sign in, it says, “Error! Did not get a response. Are you connected to the internet?” And it won’t let me even see the option to download the engine. What could be the problem here?

Troubleshooting so far:

- I have uninstalled and reinstalled the program.
- I have made sure my firewall is off.
- I have rebooted my computer.

DxDiag and launcher logs have been attached.  
link text  
link text

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**Author:** ![anonymous\_user\_2ed5b4c7](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_2ed5b4c7](https://forums.unrealengine.com/u/anonymous_user_2ed5b4c7)\
**Post date:** [May 22, 2015, 8:30am UTC](https://forums.unrealengine.com/t/no-version-info-received-error/319415/2 "2015-05-22T08:30:17Z")

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Hi!

You read this document?

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

If it not help, try to use search in answerhub. I think you find solution anyway.

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [May 22, 2015, 3:39pm UTC](https://forums.unrealengine.com/t/no-version-info-received-error/319415/3 "2015-05-22T15:39:57Z")

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Hi Mrbubbles31,

If the suggestions in the troubleshooting guide do not work for you, please make sure to follow the steps towards the bottom of that link to generate your debug logs. Then post them here and we can continue to help you investigate the issue.

Cheers,

TJ

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [May 26, 2015, 6:33pm UTC](https://forums.unrealengine.com/t/no-version-info-received-error/319415/4 "2015-05-26T18:33:31Z")

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We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.

Cheers,

TJ