# No version Info and Log in error **URL:** \ **Category:** Platform & Builds\ **Tags:** launcher-error, unreal-engine, question\ **Created:** [March 3, 2015, 4:52am UTC](https://forums.unrealengine.com/t/no-version-info-and-log-in-error/308852 "2015-03-03T04:52:45Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Overconfidence95\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Overconfidence95\_1](https://forums.unrealengine.com/u/Overconfidence95_1)\ **Post date:** [March 3, 2015, 4:52am UTC](https://forums.unrealengine.com/t/no-version-info-and-log-in-error/308852/1 "2015-03-03T04:52:45Z")
Windows 8.1 Since I installed the launcher today I’ve been getting a No version information received error after opening the launcher, when I try to log in the launcher says “Did not get a response. Are you connected to the internet?” I’ve tried the troubleshoot page and nothing has helped so far. link text ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 2:20pm UTC](https://forums.unrealengine.com/t/no-version-info-and-log-in-error/308852/2 "2015-03-03T14:20:37Z")
Hi Overconfidence95, After you try Xenlock’s suggestion above, if the issue still persist let us know. The logs that you uploaded are the standard launcher logs. Could you post the ‘Verbose logs’ as well? The directions on how to find them are located towards the bottom of that troubleshooting page. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... ---
**Author:** ![Overconfidence95\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Overconfidence95\_1](https://forums.unrealengine.com/u/Overconfidence95_1)\ **Post date:** [March 3, 2015, 6:17pm UTC](https://forums.unrealengine.com/t/no-version-info-and-log-in-error/308852/3 "2015-03-03T18:17:15Z")
I’ve unlocked lsass.exe on both the Bitdefender firewall and Windows firewall. I’ve also tried many of the Bitdefender fixes for launching unreal except for uninstalling. link text ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 3, 2015, 6:32pm UTC](https://forums.unrealengine.com/t/no-version-info-and-log-in-error/308852/4 "2015-03-03T18:32:20Z")
Can you try this? At the end of the Target path, add: " -http=wininet" without the quotes, then apply and restart your Launcher. ---
**Author:** ![Overconfidence95\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Overconfidence95\_1](https://forums.unrealengine.com/u/Overconfidence95_1)\ **Post date:** [March 3, 2015, 6:49pm UTC](https://forums.unrealengine.com/t/no-version-info-and-log-in-error/308852/5 "2015-03-03T18:49:12Z")
It Worked! Thank You so much! ---
**Author:** ![TANK1165\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TANK1165\_1](https://forums.unrealengine.com/u/TANK1165_1)\ **Post date:** [March 4, 2015, 2:39am UTC](https://forums.unrealengine.com/t/no-version-info-and-log-in-error/308852/6 "2015-03-04T02:39:08Z")
can you take a picture of what your path says because when i do it, it says Target box is not valid. Make sure the path and file name are correct ---
**Author:** ![xnihil0zer0](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@xnihil0zer0](https://forums.unrealengine.com/u/xnihil0zer0)\ **Post date:** [March 4, 2015, 3:45am UTC](https://forums.unrealengine.com/t/no-version-info-and-log-in-error/308852/7 "2015-03-04T03:45:15Z")
Put it outside of the the target’s quotes and leave a space between the " and the -.