# No information version recevied

**URL:** <https://forums.unrealengine.com/t/no-information-version-recevied/24230>\
**Category:** Community & Industry Discussion\
**Tags:** unreal-engine\
**Created:** [March 14, 2015, 6:43pm UTC](https://forums.unrealengine.com/t/no-information-version-recevied/24230 "2015-03-14T18:43:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anonymous\_user\_968fa315](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_968fa315](https://forums.unrealengine.com/u/anonymous_user_968fa315)\
**Post date:** [March 14, 2015, 6:43pm UTC](https://forums.unrealengine.com/t/no-information-version-recevied/24230/1 "2015-03-14T18:43:02Z")

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Hello community  
I’ve been in trouble since a few days ago with Epic games launcher  
Whenever I try to open it says: ERROR! No version information recevied  
This happens since the UnrealEngine is free  
Try reinstalling but still the same and now I have no motor.  
I look all questions related but none helped me.

thanks for any help

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**Author:** ![anonymous\_user\_0df12f74](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_0df12f74](https://forums.unrealengine.com/u/anonymous_user_0df12f74)\
**Post date:** [March 14, 2015, 7:01pm UTC](https://forums.unrealengine.com/t/no-information-version-recevied/24230/2 "2015-03-14T19:01:49Z")

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Hi there,

Epic created a little troubleshooting guide for issues like this, but there hasn’t been a permanent fix for this yet. Try going through the steps outlined in the “Error! No version information received” section of this guide:

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

Hope that helps! 🙂

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**Author:** ![anonymous\_user\_968fa315](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_968fa315](https://forums.unrealengine.com/u/anonymous_user_968fa315)\
**Post date:** [March 14, 2015, 8:47pm UTC](https://forums.unrealengine.com/t/no-information-version-recevied/24230/3 "2015-03-14T20:47:39Z")

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Thank you very much for the help.

The problem was Bitdefender, I had to uninstall the antivirus and now everything works perfect. (Turn it off or adding UE4 the exclusion list does not work)