this problem was reported the first time a month ago, 6 days ago it was reported for the last time and yesterday by me (I also opened a ticket to report the bug), all users who pay to use the program.
No useful answer from the software house in the meantime, a behavior that I can expect if I use a freeware software, not a commercial software.
Thinking that I have a calculated model that I can’t export to be able to use it and I will spend the weekends using other software to solve the problem I think the only advice I can give to those who think of using reality capture is to look for something else, because it is not suitable for professional use