# Need support from Epic...

**URL:** <https://forums.unrealengine.com/t/need-support-from-epic/2652057>\
**Category:** Business\
**Tags:** epic-for-indies\
**Created:** [August 29, 2025, 10:49am UTC](https://forums.unrealengine.com/t/need-support-from-epic/2652057 "2025-08-29T10:49:39Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![TOYSTORYLAB](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/toystorylab/32/1194793_2.png) [@TOYSTORYLAB](https://forums.unrealengine.com/u/TOYSTORYLAB)\
**Post date:** [August 29, 2025, 10:49am UTC](https://forums.unrealengine.com/t/need-support-from-epic/2652057/1 "2025-08-29T10:49:39Z")

</div>

I am an Indie Animator from Berlin Germany.

And it seems there is no way we can contact Epic, except “Self Service” ;-/

Worked 5 years with Unreal, now it won’t install anymore.

> **[Crassitudes 3D animation](https://www.crassitudes.com/)**

Here is my issue, I desperately seek for support…

> [@Install Button 5.6 does nothing](https://forums.unrealengine.com/t/install-button-5-6-does-nothing/2651168/10):
>
> [image] The log shows that the Epic Games Launcher is trying to query the available builds from Epic’s servers, but the request fails with an HTTP 504 Gateway Timeout error. This means the server is not responding in time, so the Launcher interprets that there are no applications associated with your account , which leaves the install button locked. I checked several forums and found the following: Some users reported that the issue was fixed by opening the Launcher from the taskba…