Metahuman iclone record gives weird results

Hey, I’ve been using unreal metahuman and iclone for some time now and i seems to have a new problem.
after recording the action, it gives this massage


than, trying to play the animation. it looks like this:


anyone else had this problem? how do I fix it?

*I used 2 characters in iclone for the motion, one is the metahuman dummy for the body and the other is Debra for facial.
*I tried to make a complete new project and it still gives the same problem.