# Metahuman Groom Exporter Error

**URL:** <https://forums.unrealengine.com/t/metahuman-groom-exporter-error/2664967>\
**Category:** Issues and Bug Reporting\
**Tags:** hairworks, metahuman\
**Created:** [October 13, 2025, 7:05pm UTC](https://forums.unrealengine.com/t/metahuman-groom-exporter-error/2664967 "2025-10-13T19:05:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rogermagrini](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@rogermagrini](https://forums.unrealengine.com/u/rogermagrini)\
**Post date:** [October 13, 2025, 7:05pm UTC](https://forums.unrealengine.com/t/metahuman-groom-exporter-error/2664967/1 "2025-10-13T19:05:56Z")

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### Summary

Tried to export my descriptions using MetaHuman Groom Exporter, but tool is not loading. A CMD window pops up and gives me this error:

"C:\Program Files\Autodesk\Maya2023\bin\>“C:\Program Files\Autodesk\Maya2023\bin\mayapy” “C:\Program Files\Epic Games\MetaHumanForMaya\lib\mh\_groom\_exporter\1.1.3\mh\_groom\_exporter\export\_proc.py” “C:\Users\PC\AppData\Local\Temp\tmpzwvsycyl\export\_options.json”  
Traceback (most recent call last):  
File “C:\Program Files\Epic Games\MetaHumanForMaya\lib\mh\_groom\_exporter\1.1.3\mh\_groom\_exporter\export\_proc.py”, line 187, in   
from maya import standalone  
ImportError: DLL load failed while importing standalone: A dynamic link library (DLL) initialization routine failed.

C:\Program Files\Autodesk\Maya2023\bin\>"

### Please select what you are reporting on:

Creative

### What Type of Bug are you experiencing?

Character

### Steps to Reproduce

Install Metahuman for Maya, Open Maya, Click on the MetaHuman tab, Click on MetaHuman Groom Exporter, Select your Model Mesh, Select your descriptions, Put the Output File location and file name, Click on Export Selected

### Expected Result

Expected for it to export the descriptions into Alembic

### Observed Result

Having DLL error and plugin not loading as expected.

### Platform(s)

Windows, Maya

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<div class="post-metadata">

**Author:** ![lyj617](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@lyj617](https://forums.unrealengine.com/u/lyj617)\
**Post date:** [December 8, 2025, 3:57pm UTC](https://forums.unrealengine.com/t/metahuman-groom-exporter-error/2664967/2 "2025-12-08T15:57:00Z")

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I fixed this issue by reinstalling MAYA

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**Author:** ![system](https://d3kjluh73b9h9o.cloudfront.net/original/4X/7/1/3/713c9d3f58553f0de89543d76a8a3a2779dc9fa4.png) [@system](https://forums.unrealengine.com/u/system)\
**Post date:** [April 11, 2026, 7:06pm UTC](https://forums.unrealengine.com/t/metahuman-groom-exporter-error/2664967/3 "2026-04-11T19:06:46Z")

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