# Marketplace support contacts?

**URL:** <https://forums.unrealengine.com/t/marketplace-support-contacts/572318>\
**Category:** UE Marketplace\
**Tags:** royalty-payment, payment, unreal-engine, marketplace\
**Created:** [June 2, 2022, 10:10am UTC](https://forums.unrealengine.com/t/marketplace-support-contacts/572318 "2022-06-02T10:10:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![d3e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@d3e](https://forums.unrealengine.com/u/d3e)\
**Post date:** [June 2, 2022, 10:10am UTC](https://forums.unrealengine.com/t/marketplace-support-contacts/572318/1 "2022-06-02T10:10:36Z")

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Hi everyone!

I’m stuck with getting any support from marketplace payments team. They seem to be ignoring my requests (or email replies to previous requests) for around 3 weeks already.  
Is there any other ways of reaching the team?

My issue is related to royalty payments from marketplace - I’m not getting them for last two months. Everything is fine with the account and with the hyperwallet, however payments are just stuck “In Progress”.

Would really appreciate any help!

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**Author:** ![Tyler\_X](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tyler_x/32/924244_2.png) [@Tyler\_X](https://forums.unrealengine.com/u/Tyler_X)\
**Post date:** [June 3, 2022, 11:40am UTC](https://forums.unrealengine.com/t/marketplace-support-contacts/572318/2 "2022-06-03T11:40:01Z")

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@d3e We reached out to you via email with more information.

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**Author:** ![d3e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@d3e](https://forums.unrealengine.com/u/d3e)\
**Post date:** [June 3, 2022, 3:30pm UTC](https://forums.unrealengine.com/t/marketplace-support-contacts/572318/3 "2022-06-03T15:30:07Z")

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thanks a lot!

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**Author:** ![d3e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@d3e](https://forums.unrealengine.com/u/d3e)\
**Post date:** [July 4, 2022, 7:43am UTC](https://forums.unrealengine.com/t/marketplace-support-contacts/572318/4 "2022-07-04T07:43:19Z")

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@Tyler_X thanks again. Though it’s a months since, the team pinged me once and then has disappeared again.  
The problem is still in place, I’m not getting any payments from Marketplace for almost 4 months now, support is just ignoring me.  
I’m very loyal to Unreal Engine team, been here for years, but this is getting more and more frustrating ☹ Is there any other channel I can contact someone higher level, email, phone, messenger, something? I would really appreciate any help.

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**Author:** ![Tyler\_X](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tyler_x/32/924244_2.png) [@Tyler\_X](https://forums.unrealengine.com/u/Tyler_X)\
**Post date:** [July 5, 2022, 12:39pm UTC](https://forums.unrealengine.com/t/marketplace-support-contacts/572318/5 "2022-07-05T12:39:14Z")

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@d3e The delay here was due to the 7/4 Holiday in the US. You should receive a response on this today. For any further issues, just create a new ticket through our help site below:

[https://marketplacehelp.epicgames.com/s/marketplace-case-form](https://marketplacehelp.epicgames.com/s/marketplace-case-form)