# Marketplace and launcher are broken... **URL:** \ **Category:** Feedback & Requests\ **Tags:** unreal-engine\ **Created:** [September 7, 2014, 1:58pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944 "2014-09-07T13:58:33Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![anonymous\_user\_42f034b1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_42f034b1](https://forums.unrealengine.com/u/anonymous_user_42f034b1)\ **Post date:** [September 7, 2014, 1:58pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/1 "2014-09-07T13:58:33Z")
I updated to 4.4.1. Now, I get the message “No Version Information Received” when I open the UnrealEngine launcher, and when I try to download the new free assets from the marketplace It’s just gets stuck at “syncing” and nothing happens. ---
**Author:** ![DieByZer0](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DieByZer0](https://forums.unrealengine.com/u/DieByZer0)\ **Post date:** [September 7, 2014, 2:01pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/2 "2014-09-07T14:01:42Z")
> [@ghost55;136151](#): > > I updated to 4.4.1. Now, I get the message “No Version Information Received” when I open the UnrealEngine launcher, and when I try to download the new free assets from the marketplace It’s just gets stuck at “syncing” and nothing happens. You are not the only one, I am sure it’s worked on. ---
**Author:** ![anonymous\_user\_42f034b1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_42f034b1](https://forums.unrealengine.com/u/anonymous_user_42f034b1)\ **Post date:** [September 7, 2014, 2:16pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/3 "2014-09-07T14:16:53Z")
Good to know. On another level of feedback, why doesn’t UE4 default new projects to the hard drive it’s installed on rather than documents? I don’t want to fill up my ssd with project files. ---
**Author:** ![caner\_ozdemir](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@caner\_ozdemir](https://forums.unrealengine.com/u/caner_ozdemir)\ **Post date:** [September 7, 2014, 3:19pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/4 "2014-09-07T15:19:19Z")
Same “No Version Information Received” problem here. ---
**Author:** ![Almusx](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Almusx](https://forums.unrealengine.com/u/Almusx)\ **Post date:** [September 7, 2014, 3:20pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/5 "2014-09-07T15:20:00Z")
After marketplace opening my ue launcher crash every time. ---
**Author:** ![Cube2222](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Cube2222](https://forums.unrealengine.com/u/Cube2222)\ **Post date:** [September 7, 2014, 3:36pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/6 "2014-09-07T15:36:30Z")
I too have the problem with “No Version Information Received” but it doesn’t affect anything anyhow. EDIT: Ok, I also get the “syncing” text and can’t download anything. ---
**Author:** ![caner\_ozdemir](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@caner\_ozdemir](https://forums.unrealengine.com/u/caner_ozdemir)\ **Post date:** [September 7, 2014, 3:38pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/7 "2014-09-07T15:38:19Z")
> [@Cube2222;136200](#): > > I too have the problem with “No Version Information Received” but it doesn’t affect anything anyhow. For me it affects when trying to install an old version of engine it shows subscribe. Also verify button of engine does not seems to work. I click the button it opens a webpage that tolds me I have already subscribed and active plan. ---
**Author:** ![DrewStyons](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DrewStyons](https://forums.unrealengine.com/u/DrewStyons)\ **Post date:** [September 7, 2014, 3:44pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/8 "2014-09-07T15:44:35Z")
I have a fresh install and this error is preventing me from even downloading anything. ---
**Author:** ![DrewStyons](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DrewStyons](https://forums.unrealengine.com/u/DrewStyons)\ **Post date:** [September 7, 2014, 4:14pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/9 "2014-09-07T16:14:31Z")
Now it’s downloading. Thanks, guys! ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [September 8, 2014, 2:35pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/10 "2014-09-08T14:35:54Z")
Hi everyone, Could you please check to see if this is still happening? We had a Launcher issue yesterday that seems to have resolved for most people now. Thanks, TJ ---
**Author:** ![DieByZer0](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DieByZer0](https://forums.unrealengine.com/u/DieByZer0)\ **Post date:** [September 8, 2014, 4:45pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/11 "2014-09-08T16:45:40Z")
Hey TJ, It was fixed for me later that evening. I am assuming the same happened to everyone else. Thanks for the Reply. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [September 11, 2014, 5:06pm UTC](https://forums.unrealengine.com/t/marketplace-and-launcher-are-broken/10944/12 "2014-09-11T17:06:14Z")
Hi everyone, The Launcher issue from Sunday 9/7 has been resolved. We are currently looking into the cause so we can make sure that it doesn’t happen again. If you’re experiencing a similar Launcher issue, please refer to the link below and post a new [AnswerHub](https://answers.unrealengine.com/index.html) question. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... Thanks, TJ