Marketplace 4.10 content updates requested

[Smarkoff]

@Osok;422713

The policy is we must get updates in by 10 days after new engine releases. I did it within hours and now we are a week from release and my packages are STILL not updated. Not even a response to my marketplace-support emails. If I sound frustrated it is because I am. Each day is a day customers may look at the asset and see I am not up to date with my content. As you can see in other threads posted consumers are very upset that packages are not updated. So far it is 25% of the month’s sales period that my assets are simply not up-to-date with the current release. That is lost revenue and possibly poor goodwill shown to consumers that I do not update my packages.

Hey Osok,

That is an excellent point you raise and we do apologize you’ve been put in this position. The Marketplace team will talk today about this particular aspect of the policy and see if we can adjust this portion of the policy so that it is more reasonable for you guys and doesn’t leave you in this kind of situation. We’re also still working on our internal process to try to get these faster but for right now we don’t have a solid ETA on that.

@SE_JonF;422717

You do raise a good point about the ten days though. I understand Epic wanting to do this for developers who don’t feel obligated to update their content, but it seems like legitimate developers are getting caught in there as well. The marketplace is larger than ever, and it takes a long time for the team to sort through updates, submissions and other matters related to its operation. Unfortunately when these delays occur, the content developer is the one who catches the flak from the community because they automatically assume if the content isn’t updated ASAP, or within the ten days then the developer abandoned the content. I’m not sure what the solution to this is, but its something I’ve noticed across the forums since 4.9.

As you guys know the Marketplace grew a LOT in the past few months between 4.8 and now, 4.10. So our update policies did have to adjust to try to accommodate that and unfortunately these adjustments aren’t without their growing pains. That being said we don’t want you guys in a situation where you catch flak from your buyers for normal delay times. So with that in mind, we’re going to make an adjustment on our expectation of update time and what the expectation should be publicly to see an update. We’ll have more information on that for you guys as we discuss it and come up with a better solution.

I do want you guys to know that we do appreciate when you guys bring situations like this to our attention. The Marketplace is still growing so our policies are still adjusting. Bringing issues like this to us help show where we need to adjust to make the policies fair to you and to your buyers and what we need to change on our end to make sure the expectations we set are reasonable for you guys. As always if there are questions please let us know.

Thanks,

Stephanie