Hi there!
I’m very sorry you haven’t heard from us. We have been seeing a lot of e-mails get stuck in ZenDesk, if you could please PM me what e-mail address you sent these with I’ll run your updates today and make sure they are complete before the weekend. In the future if you find that you’ve e-mailed something in and you don’t hear from us in at least 2 weeks through that support e-mail, please attempt to reach out to us here with the e-mail you sent your query through and we’ll be able to search for you. Let me know if you need anything else.
Thanks,
Steph