# Map still disabled after appeal (appeal approved)

**URL:** <https://forums.unrealengine.com/t/map-still-disabled-after-appeal-appeal-approved/2071125>\
**Category:** Issues and Bug Reporting\
**Tags:** fortnite-creative, unreal-editor-for-fortnite, question, fortnite\
**Created:** [October 16, 2024, 12:48pm UTC](https://forums.unrealengine.com/t/map-still-disabled-after-appeal-appeal-approved/2071125 "2024-10-16T12:48:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Astral5532](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Astral5532](https://forums.unrealengine.com/u/Astral5532)\
**Post date:** [October 16, 2024, 12:48pm UTC](https://forums.unrealengine.com/t/map-still-disabled-after-appeal-appeal-approved/2071125/1 "2024-10-16T12:48:25Z")

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### Summary

Hello everyone,

I’ve got my map disabled and appealed the decision (which got approved), but my map still remains disabled. I’ve contacted support about this and they’re redirecting me to come here.

After making a post here, I was told to go back to normal support, but when I’m there they’re telling me to go here again. It’s an infinite back-and-forth and this issue has been going on for 2 weeks now. For developers see tickets: #13670266, #13422137

I’ve tried to explain the situation to the map-moderation team as well (through appealing on a previous violation), but this ended up in getting me another rejection and an additional 30-day suspension on top of that.

I feel like this issue is being made way bigger then it has to be and I hope an Epic employee could please step up and help me solve this situation, that is now getting completely out of hand.

Kind regards

### Please select what you are reporting on:

Unreal Editor for Fortnite

### What Type of Bug are you experiencing?

Publishing

### Steps to Reproduce

- 

### Expected Result

Map re-enabled and suspension removed.

### Observed Result

Map disabled and 30 day suspension.

### Platform(s)

PC

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**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\
**Post date:** [October 16, 2024, 5:14pm UTC](https://forums.unrealengine.com/t/map-still-disabled-after-appeal-appeal-approved/2071125/2 "2024-10-16T17:14:04Z")

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hi @Astral5532 ,  
There is a post with a similar problem.

[Sanction Issue - General / Issues and Bug Reporting - Epic Developer Community Forums (unrealengine.com)](https://forums.unrealengine.com/t/sanction-issue/2070330)

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**Author:** ![Astral5532](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Astral5532](https://forums.unrealengine.com/u/Astral5532)\
**Post date:** [October 16, 2024, 5:19pm UTC](https://forums.unrealengine.com/t/map-still-disabled-after-appeal-appeal-approved/2071125/3 "2024-10-16T17:19:20Z")

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Hey @Jimbohalo10 ,

I’d love to contact support but I’ve been doing that for 2 weeks straight and I’m still not getting any solution, they (with all respect) just beat around the bush.

I need someone from a specialized team to look at it because every time I’m contacting support I feel like I’m not even being taken seriously… That’s why I’m here…

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**Author:** ![JohnnyBluePrint](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/johnnyblueprint/32/1177185_2.png) [@JohnnyBluePrint](https://forums.unrealengine.com/u/JohnnyBluePrint)\
**Post date:** [October 21, 2024, 10:00pm UTC](https://forums.unrealengine.com/t/map-still-disabled-after-appeal-appeal-approved/2071125/4 "2024-10-21T22:00:46Z")

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Unfortunately I am still having this issue too, they did not get me back in touch with sanctions to get it resolved. I explained my sanction portal will not let me contact them and they still keep sending me to the portal.

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**Author:** ![Astral5532](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Astral5532](https://forums.unrealengine.com/u/Astral5532)\
**Post date:** [October 22, 2024, 4:39pm UTC](https://forums.unrealengine.com/t/map-still-disabled-after-appeal-appeal-approved/2071125/5 "2024-10-22T16:39:26Z")

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Yeah sadly, its an infinite back-and-forth and they don’t seem to wanna help… ☹