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Posting a link in the moderation forum to bring this to attention quickly.
I agree that two-step verification should be added as a priority if possible, it’s far too easy to brute force into an email account these days.
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Thanks. Two step verification can help with logging in, but there also needs to be something done when dealing with support via email. This gentleman’s email wasn’t hacked, this was an error with person to person contact that could have been avoided if some basic measures were taken to verify the identity of the individual claiming to be . Whether it’s security questions, text/phone verification, etc.