# Launching game error

**URL:** <https://forums.unrealengine.com/t/launching-game-error/298564>\
**Category:** Platform & Builds\
**Tags:** unreal-engine, crash, bug-report, question\
**Created:** [November 9, 2014, 5:17pm UTC](https://forums.unrealengine.com/t/launching-game-error/298564 "2014-11-09T17:17:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![davinci36](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@davinci36](https://forums.unrealengine.com/u/davinci36)\
**Post date:** [November 9, 2014, 5:17pm UTC](https://forums.unrealengine.com/t/launching-game-error/298564/1 "2014-11-09T17:17:24Z")

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hello guys

im getting two issues that may be related

1. is market place seems to be giving me no images for the things they offer in my launcher

2. trying to launch a piece of work fails no matter what the work is the log output is below mis match of metadata seems to come up alot

im using windows 8.1 on an aorus based 64bit laptop

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [November 10, 2014, 6:27pm UTC](https://forums.unrealengine.com/t/launching-game-error/298564/2 "2014-11-10T18:27:33Z")

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Saved log file as attachment for readability.

link text

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [November 10, 2014, 8:28pm UTC](https://forums.unrealengine.com/t/launching-game-error/298564/3 "2014-11-10T20:28:54Z")

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Hi davinci36,

Please try the troubleshooting steps linked below. Afterwards if the issue is still present, follow the steps at the bottom of the page to find your ‘Verbose Logs’ and post them here. They will help us track down the issue.

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>
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Thanks,

TJ

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<div class="post-metadata">

**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [November 17, 2014, 6:54pm UTC](https://forums.unrealengine.com/t/launching-game-error/298564/4 "2014-11-17T18:54:58Z")

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Hi davinci36,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, try the troubleshooting steps linked above. If the issue persists, please post you’re Verbose Logs.

Thanks,

TJ