# Launcher wont open... cant update either

**URL:** <https://forums.unrealengine.com/t/launcher-wont-open-cant-update-either/314033>\
**Category:** Platform & Builds\
**Tags:** updates, unreal-engine, crash, question\
**Created:** [April 6, 2015, 2:42pm UTC](https://forums.unrealengine.com/t/launcher-wont-open-cant-update-either/314033 "2015-04-06T14:42:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jooseppalm\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@jooseppalm\_1](https://forums.unrealengine.com/u/jooseppalm_1)\
**Post date:** [April 6, 2015, 2:42pm UTC](https://forums.unrealengine.com/t/launcher-wont-open-cant-update-either/314033/1 "2015-04-06T14:42:33Z")

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hello!  
everything worked fine until i tried to update…  
at first i couldnt update, installer keept on hanging and not responding…  
but now when i closed it last time… even the launcher wont open  
( i realy need to finish my school project… ples help)  
i uploaded my dxdiag too… maybe my pc is too weak :((((  
thnx for answers…

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**Author:** ![jooseppalm\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@jooseppalm\_1](https://forums.unrealengine.com/u/jooseppalm_1)\
**Post date:** [April 6, 2015, 3:00pm UTC](https://forums.unrealengine.com/t/launcher-wont-open-cant-update-either/314033/2 "2015-04-06T15:00:34Z")

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link text

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**Author:** ![jooseppalm\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@jooseppalm\_1](https://forums.unrealengine.com/u/jooseppalm_1)\
**Post date:** [April 6, 2015, 3:03pm UTC](https://forums.unrealengine.com/t/launcher-wont-open-cant-update-either/314033/3 "2015-04-06T15:03:08Z")

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i got into the launcher finally… ill keep you posted about can i install tooo

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**Author:** ![jooseppalm\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@jooseppalm\_1](https://forums.unrealengine.com/u/jooseppalm_1)\
**Post date:** [April 6, 2015, 4:12pm UTC](https://forums.unrealengine.com/t/launcher-wont-open-cant-update-either/314033/4 "2015-04-06T16:12:07Z")

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hanged again on 89%

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [April 6, 2015, 6:39pm UTC](https://forums.unrealengine.com/t/launcher-wont-open-cant-update-either/314033/5 "2015-04-06T18:39:06Z")

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Hi jooseppalm,

Please try the suggestions in [this troubleshooting guide](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems).

If nothing works for you, we will needs some additional info. First, do you have an additional graphics card other than the one listed in your dxdiag?

Second, follow the steps towards the bottom of that link to generate your Debug Logs. Then post them here as well.

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [April 13, 2015, 6:02pm UTC](https://forums.unrealengine.com/t/launcher-wont-open-cant-update-either/314033/6 "2015-04-13T18:02:07Z")

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Hi jooseppalm,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestions that I posted above and post back with the requested info.

Cheers,

TJ