# Launcher won't connect to internet **URL:** \ **Category:** Platform & Builds\ **Tags:** unreal-engine, bug-report, question\ **Created:** [October 9, 2014, 10:34pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744 "2014-10-09T22:34:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Veradux\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Veradux\_1](https://forums.unrealengine.com/u/Veradux_1)\ **Post date:** [October 9, 2014, 10:34pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/1 "2014-10-09T22:34:38Z")
When I launch UnrealEngineLauncher I receive “Error! No version info received.” After i click “ok” i get option to login. When i login i get message “Error! Did not get a response. Are you connected to internet?” I’ve seen several pages concerning this but no one got a definitive solution. I’ve changed timeout time, DNS, checked firewalls, allowed UnrealEngine access, restarted my computer, and restarted my internet. (all were suggested on these forums, this didn’t fix it for most other users) I’m not sure if this is something on my side or EpicGames’ side, but i can send a launch log if i need to. ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [October 9, 2014, 10:52pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/2 "2014-10-09T22:52:37Z")
Hi Veradux, Thank you for your report. We have assigned this issue to a member of our support staff, and they will begin investigation as soon as possible. If we are unable to reproduce issue, or we need additional information, our staff member will comment here with additional questions. Otherwise, we will post an ‘Answer’ once we have logged issue in our bug database or we have a solution for it. In meantime, please be sure to review our suggestions for how to report a bug, and feel free to edit your post if you have additional information to provide: Launcher log could be useful as well. You can find that here: `C:\Users\[USERNAME]\AppData\Local\UnrealEngineLauncher\Saved\Logs` Thanks! ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [October 10, 2014, 1:15pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/3 "2014-10-10T13:15:16Z")
Hi Veradux, You may have tried most of these already, but please look through troubleshooting steps linked below. Afterwards if issue is still present, follow steps at bottom of page to find your ‘Verbose Logs’ and post them here. They will help us track down issue. #The\_Launcher\_is\_unable\_to\_download\_content Thanks, TJ ---
**Author:** ![Veradux\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Veradux\_1](https://forums.unrealengine.com/u/Veradux_1)\ **Post date:** [October 13, 2014, 5:18am UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/4 "2014-10-13T05:18:20Z")
link text ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [October 16, 2014, 2:54pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/5 "2014-10-16T14:54:43Z")
Hi Veradux, Thanks for log file. I see you’ve already ruled out firewall issues on your machine. Can you confirm whether or not you’re accessing Internet through a proxy server? Thanks, Richard. ---
**Author:** ![Veradux\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Veradux\_1](https://forums.unrealengine.com/u/Veradux_1)\ **Post date:** [October 16, 2014, 10:11pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/6 "2014-10-16T22:11:22Z")
I’m not using a proxy server ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [October 17, 2014, 8:26am UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/7 "2014-10-17T08:26:23Z")
Hi Veradux, Please can you try opening your browser and going to [https://account-public-service-prod03.ol.epicgames.com/account/api/version](https://account-public-service-prod03.ol.epicgames.com/account/api/version) and let me know what you see. Also, it would be really useful if you could open up a command prompt (Win+R, type “cmd” press enter) and run following: nslookup [account-public-service-prod03.ol.epicgames.com](http://account-public-service-prod03.ol.epicgames.com) and paste a screengrab of results. Thanks! ---
**Author:** ![Jak\_Carver](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jak\_Carver](https://forums.unrealengine.com/u/Jak_Carver)\ **Post date:** [October 17, 2014, 3:22pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/8 "2014-10-17T15:22:12Z")
I am having problems with launcher as well and tried this; this is what I got when I clicked link: ![18225-01.jpg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/e/a/0/ea0b94284801681f4ecc6344f12f77411a0653d9.jpeg) Also ran that command prompt and it returns “…can’t find account…” “Non existent-domain” Not sure what any of this means really?.. ---
**Author:** ![Veradux\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Veradux\_1](https://forums.unrealengine.com/u/Veradux_1)\ **Post date:** [October 17, 2014, 6:22pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/9 "2014-10-17T18:22:36Z")
{ “app” : “account”, “moduleName” : “Epic-Account-PublicService”, “branch” : “Release”, “buildDate” : “2014-08-28T19:40:18.284Z”, “serverDate” : “2014-10-17T18:16:07.660Z”, “build” : “12”, “cln” : “2276586”, “version” : “1.6” } ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [October 17, 2014, 7:26pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/10 "2014-10-17T19:26:29Z")
It looks like you might be experiencing some intermittent DNS problems Veradux. Can I ask that you try changing DNS servers you’re using to Google’s DNS service, and see if that makes a difference? Full instructions for doing so can be found here: [Public DNS  |  Google Developers](https://developers.google.com/speed/public-dns/) In short, instructions walk you through how to set your network settings to use DNS servers 8.8.8.8 and 8.8.4.4. ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [October 17, 2014, 7:30pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/11 "2014-10-17T19:30:14Z")
Hi Jak, My mistake. I put a dash instead of a dot in command line to run `nslookup`. Can you try again please … ``` nslookup account-public-service-prod03.ol.epicgames.com ``` Sorry about that. Also, if you could post your “Very Verbose” log files as outlined on page [#The\_Launcher\_is\_unable\_to\_download\_content](http://nslookup+account-public-service-prod03.ol.epicgames.com) that would be really helpful too. Thanks! ---
**Author:** ![Veradux\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Veradux\_1](https://forums.unrealengine.com/u/Veradux_1)\ **Post date:** [October 18, 2014, 1:35pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/12 "2014-10-18T13:35:39Z")
I’ve done this already because of another page where someone else had same problem. I just retried with these DNS servers and there was no change. ---
**Author:** ![leighswift](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@leighswift](https://forums.unrealengine.com/u/leighswift)\ **Post date:** [October 21, 2014, 11:41am UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/13 "2014-10-21T11:41:02Z")
I’ve been trying out Launcher’s LibCurl implementation today. Seems to work well. I would like to ask that users here that have similar symptoms give it a go and let us know :). Symptoms I refer to are: - Launcher cannot connect to internet but other apps can - link [https://account-public-service-prod03.ol.epicgames.com/account/api/version](https://account-public-service-prod03.ol.epicgames.com/account/api/version) shows a valid response in all browsers (potentially with exception to IE) - DNS settings change doesnt help To use this, Launcher needs to be ran with extra commandline option `-HTTP=Curl` you can add this to end of Target box in a shortcut’s properties. EDIT: If this solution works it will usually mean default setup doesn’t because of your internet options. I recommend having a go at fixing your settings and being able to use launcher without any commandline, as issue could effect other programs too. There’s an answer for it here by Carlos Cuello: ["Error: Did not get a response. Are you connected to the internet?" - Getting Started & Setup - Epic Developer Community Forums](https://answers.unrealengine.com/questions/117925/error-did-not-get-a-response-are-you-connected-to.html) ---
**Author:** ![leighswift](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@leighswift](https://forums.unrealengine.com/u/leighswift)\ **Post date:** [October 21, 2014, 1:17pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/14 "2014-10-21T13:17:23Z")
I should mention that libcurl implementation is not yet fully QA approved 🙂 ---
**Author:** ![Jak\_Carver](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jak\_Carver](https://forums.unrealengine.com/u/Jak_Carver)\ **Post date:** [October 21, 2014, 2:14pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/15 "2014-10-21T14:14:37Z")
DUDE!! I can’t believe it- you fixed it! I had tried everything: - reinstalling - removing windows+router firewall - switching DNS - disabling antivirus - making PC face north to appease computer gods Absolutely nothing worked. But this, this solution fixed it! I’m curious; what does adding this option do exactly? Why does launcher only work for me now when this option is enabled? You also mentioned it’s not QA approved- is there a potential issue that can come up from having this option on? Thanks again for your help Swifty! ---
**Author:** ![leighswift](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@leighswift](https://forums.unrealengine.com/u/leighswift)\ **Post date:** [October 21, 2014, 3:08pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/16 "2014-10-21T15:08:38Z")
Awesome! Under-the-hood option uses a different library to perform http requests. default one on PC is WinINet. It suffers from problems with your internet connection settings, and the _real_ fix would probably be to fix those, this is more proof that WinINet implementation is what isn’t working for you. I recommend having a go at fixing your settings and being able to use launcher without any commandline, as issue could effect other programs too. There’s an answer for it here by Carlos Cuello: > **["Error: Did not get a response. Are you connected to the internet?"](https://forums.unrealengine.com/questions/117925/error-did-not-get-a-response-are-you-connected-to.html)** > > Hi Epic, Everytime I attempt to log into the Unreal Engine launcher, I am receiving the error: Did not get a response. Are you connected to the internet?" I am definitely connected to the internet and I have even tried turning off my windows... We don’t currently know of any problems with using libcurl, but worse case is connection issues still 😉 ---
**Author:** ![Jak\_Carver](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jak\_Carver](https://forums.unrealengine.com/u/Jak_Carver)\ **Post date:** [October 22, 2014, 1:04am UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/17 "2014-10-22T01:04:44Z")
I followed Carlos’s instructions and launcher works like it used to last week! I have no idea what changed those internet options on my computer, but thanks for help! ---
**Author:** ![Veradux\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Veradux\_1](https://forums.unrealengine.com/u/Veradux_1)\ **Post date:** [October 22, 2014, 11:22pm UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/18 "2014-10-22T23:22:33Z")
this got me past the “Error! No version info received.” message. however now it continuously loads the “Checking for update message”. i left it on for 6+ hours and it never left that screen. do i need to re do all of above troubleshooting tips? (restart internet, restart computer etc etc) or is there something else i’m missing ---
**Author:** ![Jak\_Carver](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jak\_Carver](https://forums.unrealengine.com/u/Jak_Carver)\ **Post date:** [October 23, 2014, 4:05am UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/19 "2014-10-23T04:05:56Z")
This worked for me, not sure what’s going wrong for you. Have you tried reinstalling launcher again? Made sure to activate correct internet options outlined in Carlos’s post? [Carlos Post](https://answers.unrealengine.com/questions/117925/error-did-not-get-a-response-are-you-connected-to.html) Also have you tried adding command line for launcher: “-HTTP=Curl” ? In other thread, everyone seems to have resolved issue with Carlos’s instructions. ---
**Author:** ![Veradux\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Veradux\_1](https://forums.unrealengine.com/u/Veradux_1)\ **Post date:** [October 25, 2014, 4:06am UTC](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744/20 "2014-10-25T04:06:50Z")
i’ve done everything suggested so far [Next page](https://forums.unrealengine.com/t/launcher-wont-connect-to-internet/295744.md?page=2)