# Launcher Login Error. App failing to connect **URL:** \ **Category:** Getting Started & Setup\ **Tags:** launcher, launcher-issue, launcher-error, unreal-engine, question\ **Created:** [March 2, 2015, 9:32pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794 "2015-03-02T21:32:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon9859633](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anon9859633](https://forums.unrealengine.com/u/anon9859633)\ **Post date:** [March 2, 2015, 9:32pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/1 "2015-03-02T21:32:28Z")
Hi, first time installing the Epic Launcher with the sub free update. Launcher is installing with no noticeable issues, however when opening the launcher I get “Error! No version information received”. Retrying produces the same issue. Upon clicking OK and continuing to attempt a login, the launcher sometimes hangs for a minute - sometimes its instant - and it gives me this “Error! Did not get a response. Are you connected to the internet?”. I’ve read through [this page](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#Error.21_No_version_information_received.) and various questions around the same problem in the answerhub. A lot of them are fairly dated though. Based on what I’ve read, I’ve tried re-downloading and re-installing, rebooting the system, etc. I tried changing my internet options for accepted SSL & TLS versions. To no avail. I’ve been trying to figure this out for a while now and without wanting to attempt a source-code workaround I decided to post here. Here is my saved log file after a failed login attempt, using the methods from the troubleshooter. Verbose Log Any help is much appreciated in advanced. Thanks. ---
**Author:** ![TheStarsMyDestination](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TheStarsMyDestination](https://forums.unrealengine.com/u/TheStarsMyDestination)\ **Post date:** [March 2, 2015, 9:52pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/2 "2015-03-02T21:52:24Z")
Hey there. I was just experiencing this myself, so I know how frustrating it is. Like you, I tried a number of the solutions folks have suggested, but wasn’t having much luck. What seemed to work for me, was to run a fresh install with my anti virus and firewall (Bit Defender) disabled. I then ran the launcher as admin, while my anti virus and firewall were still off and it worked. As I say, I tried everything else, but this seemed to do the trick. I didn’t fancy a source-code workaround myself 😉 (Also, may sound odd, but make sure your iTunes is up to date, as well) Anyway, hope this helps. ---
**Author:** ![anon9859633](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anon9859633](https://forums.unrealengine.com/u/anon9859633)\ **Post date:** [March 2, 2015, 10:01pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/3 "2015-03-02T22:01:37Z")
No iTunes here (I’m an Android guy). But I also use BitDefender so I’ll give it a try and report back. Thanks. ---
**Author:** ![TheStarsMyDestination](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TheStarsMyDestination](https://forums.unrealengine.com/u/TheStarsMyDestination)\ **Post date:** [March 2, 2015, 10:17pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/4 "2015-03-02T22:17:13Z")
_Fingers crossed_ ---
**Author:** ![anon9859633](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anon9859633](https://forums.unrealengine.com/u/anon9859633)\ **Post date:** [March 2, 2015, 11:30pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/5 "2015-03-02T23:30:34Z")
Seems stupid that I hadn’t tried it myself, but frustration clouds the mind 😛 Disabling the firewall allowed the app access to the web. I’ve added exceptions to both the EpicLauncher and UnrealEngineLauncher executables. Hopefully that’ll fix it! Thanks TheStarsMyDestination! ---
**Author:** ![TheStarsMyDestination](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TheStarsMyDestination](https://forums.unrealengine.com/u/TheStarsMyDestination)\ **Post date:** [March 2, 2015, 11:48pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/6 "2015-03-02T23:48:43Z")
Glad to help! 🙂 ---
**Author:** ![Kilvayne](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Kilvayne](https://forums.unrealengine.com/u/Kilvayne)\ **Post date:** [March 3, 2015, 4:04am UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/7 "2015-03-03T04:04:33Z")
Seems odd that a lot of the people having these problems use BitDefender. Sadly I tried reinstalling and connecting with BD firewall and antivirus disabled and still couldn’t connect. ☹ ---
**Author:** ![Envisioner](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Envisioner](https://forums.unrealengine.com/u/Envisioner)\ **Post date:** [March 3, 2015, 10:00am UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/8 "2015-03-03T10:00:36Z")
Same issue here (with BD). Disabled both BD firewall and windows 8.1 firewall, but still nothing changing. Already tried a fresh install and the TLS stuff in the Internet properties. Even made sure iTunes was updated (though I think that’s irrelevant). Been doing all of this by running stuff as admin. Haven’t been able to replicate TheStarsMyDestination’s success. ---
**Author:** ![XaMou](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@XaMou](https://forums.unrealengine.com/u/XaMou)\ **Post date:** [March 3, 2015, 5:09pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/9 "2015-03-03T17:09:27Z")
Same isssues here. Try to do a fresh install of the laucher, desactivate compltely Bitdefender, and admin launch but not working 😕 . ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 7:30pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/10 "2015-03-03T19:30:03Z")
Hi Envisioner & XaMou, This could be another issue that we have been seeing. Try the ‘-HTTP=’ step in the link below. Let me know if it works or not. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... - Right-click your Launcher shortcut and choose Properties. At the end of the Target path, add: -HTTP=Curl then apply and restart your Launcher. ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 3, 2015, 7:33pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/11 "2015-03-03T19:33:34Z")
Can you try this? At the end of the Target path, add: " -http=wininet" without the quotes, then apply and restart your Launcher. -Max B. ---
**Author:** ![Envisioner](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Envisioner](https://forums.unrealengine.com/u/Envisioner)\ **Post date:** [March 3, 2015, 9:27pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/12 "2015-03-03T21:27:46Z")
Thanks Max. The " -http=wininet" addition got it working. ---
**Author:** ![anonymous\_user\_47d03c73](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_47d03c73](https://forums.unrealengine.com/u/anonymous_user_47d03c73)\ **Post date:** [March 5, 2015, 2:01am UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/13 "2015-03-05T02:01:46Z")
This is gonna be a dumb question but where do I add " -http=wininet" to? ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 5, 2015, 1:09pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/14 "2015-03-05T13:09:21Z")
Hi Killer Monkey, Take a look at this post, it has a screenshot of exactly where to add it. > **[Error! No version information received](https://forums.unrealengine.com/questions/181845/error-no-version-information-received-9.html)** > > link texti’m actually experiencing problems with UE4, i was using it yesterday still and everything was functionnal. Since today, nothing works anymore, i tried to uninstall and reinstall it several times allready, and i always got the same answer... ---
**Author:** ![Ixodidae](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Ixodidae](https://forums.unrealengine.com/u/Ixodidae)\ **Post date:** [March 6, 2015, 9:29am UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/15 "2015-03-06T09:29:21Z")
(for BitDefender useres) Open BD-Menu → click on Firwall-Settings (top-right corner at FireWall) (don’t know the following exact translations, but something like) → “application rules” → “add rule” → “programm path”: find your “epicgameslauncher.exe” → network type (depends on your windows network settings, look it up or select all) → “Authorization” (wrong translation, I guess): Accept/Tolerate/Allow/Whatever Maybe customize to your system, like IP-Version or whatever. Worked for me, hope it helps you. bye ---
**Author:** ![Bodyguard55](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Bodyguard55](https://forums.unrealengine.com/u/Bodyguard55)\ **Post date:** [April 3, 2015, 3:26pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/16 "2015-04-03T15:26:51Z")
I have done everything the trouble shooting has told me to including the addition but im still having this problem and am getting extremely angry and considering using a different program. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [April 3, 2015, 5:27pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/17 "2015-04-03T17:27:27Z")
Hi Bodyguard55, To clarify, you are getting the ‘Error! No version info received’ warning? If so, follow the steps towards the bottom of the troubleshooting guide and generate your Debug Logs, then post them here. ---
**Author:** ![anonymous\_user\_4f490265](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_4f490265](https://forums.unrealengine.com/u/anonymous_user_4f490265)\ **Post date:** [September 2, 2015, 4:58pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/18 "2015-09-02T16:58:03Z")
can some one help ---
**Author:** ![Chiefjustice](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Chiefjustice](https://forums.unrealengine.com/u/Chiefjustice)\ **Post date:** [November 24, 2015, 2:54am UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/19 "2015-11-24T02:54:55Z")
Thanks a lot, that helped for me!! ---
**Author:** ![anonymous\_user\_1cfff101](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_1cfff101](https://forums.unrealengine.com/u/anonymous_user_1cfff101)\ **Post date:** [January 10, 2016, 1:19pm UTC](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794/20 "2016-01-10T13:19:51Z")
Please help me I can’t login to my epic launcher its just stuck at please wait when I login I really really need a perfect working solution for this problem… [Next page](https://forums.unrealengine.com/t/launcher-login-error-app-failing-to-connect/308794.md?page=2)