# Launcher Error, no version information recieved

**URL:** <https://forums.unrealengine.com/t/launcher-error-no-version-information-recieved/293881>\
**Category:** Platform & Builds\
**Tags:** launcher-error, unreal-engine, question\
**Created:** [September 16, 2014, 7:46pm UTC](https://forums.unrealengine.com/t/launcher-error-no-version-information-recieved/293881 "2014-09-16T19:46:20Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [September 17, 2014, 3:39pm UTC](https://forums.unrealengine.com/t/launcher-error-no-version-information-recieved/293881/6 "2014-09-17T15:39:10Z")

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Hi OliviaP,

You said above that you went through the troubleshooting steps, do you mean the ones linked below. If so, follow the steps at the bottom of the page and post your Verbose Logs. They are different than the launcher logs you provided and will help us track down the issue.

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

TJ

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