# Launcher "connection to the server failed" problem **URL:** \ **Category:** Programming & Scripting\ **Tags:** unreal-engine\ **Created:** [December 22, 2015, 9:16pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218 "2015-12-22T21:16:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [December 22, 2015, 9:16pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/1 "2015-12-22T21:16:32Z")
It says “connection to server failed”. I recently switched browsers, but that must be a coincidence.Any direction could help. ---
**Author:** ![anonymous\_user\_cc69b907](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_cc69b907](https://forums.unrealengine.com/u/anonymous_user_cc69b907)\ **Post date:** [December 22, 2015, 11:00pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/2 "2015-12-22T23:00:10Z")
Hello LostScout, If you can right click on your Epic Games Launcher icon and choose " Properties . " From three navigate to the Shortcut Tab. You will see a section labeled " Target. " If you enter -http=wininet to the end does this fix the issue. This is a fix for windows only. Here is also a link to Troubleshooting with the launcher : > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... - ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [December 23, 2015, 12:42am UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/3 "2015-12-23T00:42:39Z")
, I added the -http=wininet and now I am getting a new message that says “could not establish a web session. please try again”. My connection seems good and my credentials are accurate. At least I got a different result. Anyway, thanks for the response. I will keep you updated if a solution is found. In the meantime, any additional direction would be much appreciated. Thanks again! ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [December 23, 2015, 4:49am UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/4 "2015-12-23T04:49:05Z")
Also, the launcher began to crash. I went back and deleted the -http=wininet and that seemed to fix the launcher crash. However, it now says"connection to server failed" again. ---
**Author:** ![anonymous\_user\_cc69b907](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_cc69b907](https://forums.unrealengine.com/u/anonymous_user_cc69b907)\ **Post date:** [December 23, 2015, 7:45pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/5 "2015-12-23T19:45:41Z")
Interesting, I will continue to investigate this issue further. - ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 4, 2016, 9:41pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/6 "2016-01-04T21:41:15Z")
This problem persists with the unity Launcher as well. I am not behind a proxy server and I do do not see any potential firewalls that could be causing the problem. I am getting desperate. Any luck on the situation? ---
**Author:** ![teak421](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/teak421/32/902996_2.png) [@teak421](https://forums.unrealengine.com/u/teak421)\ **Post date:** [January 4, 2016, 9:46pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/7 "2016-01-04T21:46:22Z")
Don’t laugh, but try the google dns servers. My Windows Store would not work without… I know, odd. but… The Google Public DNS IP addresses (IPv4) are as follows: 8.8.8.8 8.8.4.4 ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 5, 2016, 5:56pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/8 "2016-01-05T17:56:15Z")
I changed both IPv4 and IPv6 DNS addresses to Google`s DNS servers. The problem still presists…☹ ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 5, 2016, 8:24pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/9 "2016-01-05T20:24:36Z")
I have noticed that when I do not have -http=wininet included and go offline, that nothing in the editor is connecting, however when I do have -http=wininet and go offline, the news section of the editor is connected to the internet…but that`s it. It is like things are partially connected.interesting. ---
**Author:** ![ModernRyoga](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@ModernRyoga](https://forums.unrealengine.com/u/ModernRyoga)\ **Post date:** [January 6, 2016, 7:59pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/10 "2016-01-06T19:59:16Z")
Hi LostScout, Could you please provide your launcher logs and dxdiag? Steps on how to get this information can be found [here](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Debug_Logs). Also, could you provide two sets of launcher logs. One with " -http=wininet" included in your target line and one without. Thank you! ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 6, 2016, 9:32pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/11 "2016-01-06T21:32:33Z")
link text DxDiag ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 6, 2016, 9:45pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/12 "2016-01-06T21:45:52Z")
link text Log with -http=wininet added ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 6, 2016, 9:49pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/13 "2016-01-06T21:49:58Z")
link text Log without -http=wininet added Hope this helps! ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 6, 2016, 10:00pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/14 "2016-01-06T22:00:57Z")
Another observation I made is that when I hit sign in with out -http=wininet added, It automatically says connection to the server failed…regardless of the password I enter. However, when I add -http=wininet, entering my password will result in the message “could not establish a web session. please try again”. Although, if I enter an incorrect password, it checks my credentials for accuracy. ---
**Author:** ![ModernRyoga](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@ModernRyoga](https://forums.unrealengine.com/u/ModernRyoga)\ **Post date:** [January 12, 2016, 7:33pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/15 "2016-01-12T19:33:26Z")
Hi LostScout, Your issue has been reported as issue OPP-4984. I’ll reply back as soon as I have any additional information for you. ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 12, 2016, 9:05pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/16 "2016-01-12T21:05:29Z")
I appreciate that. Thanks for the update. ---
**Author:** ![teak421](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/teak421/32/902996_2.png) [@teak421](https://forums.unrealengine.com/u/teak421)\ **Post date:** [January 13, 2016, 5:05pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/17 "2016-01-13T17:05:49Z")
Did you try reseting your password on the web site and trying again? ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [January 14, 2016, 2:33am UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/18 "2016-01-14T02:33:21Z")
My credentials are accurate… it seems connection with the server is failing. ---
**Author:** ![ModernRyoga](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@ModernRyoga](https://forums.unrealengine.com/u/ModernRyoga)\ **Post date:** [February 1, 2016, 3:50pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/19 "2016-02-01T15:50:57Z")
Hi Lost, Can you take a screenshot of your current proxy settings? You can see these by going to: Control Panel- → Network and Internet → Internet Options Select the Connections tab then click LAN settings at the bottom on the window. Thanks! ---
**Author:** ![LostScout](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@LostScout](https://forums.unrealengine.com/u/LostScout)\ **Post date:** [February 4, 2016, 4:36pm UTC](https://forums.unrealengine.com/t/launcher-connection-to-the-server-failed-problem/342218/20 "2016-02-04T16:36:51Z")
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