# Launcher 20.3.x: Install Engine and + do nothing, "found 0 entitled apps" (new account) 

**URL:** <https://forums.unrealengine.com/t/launcher-20-3-x-install-engine-and-do-nothing-found-0-entitled-apps-new-account/2853507>\
**Category:** Programming & Scripting\
**Tags:** bug, unreal-engine, unreal, question\
**Created:** [November 10, 2026, 6:13pm UTC](https://forums.unrealengine.com/t/launcher-20-3-x-install-engine-and-do-nothing-found-0-entitled-apps-new-account/2853507 "2026-11-10T18:13:26Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Sohaibwaheedaipm](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Sohaibwaheedaipm](https://forums.unrealengine.com/u/Sohaibwaheedaipm)\
**Post date:** [November 10, 2026, 6:13pm UTC](https://forums.unrealengine.com/t/launcher-20-3-x-install-engine-and-do-nothing-found-0-entitled-apps-new-account/2853507/1 "2026-11-10T18:13:26Z")

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On my Epic account, Unreal Engine \> Library in the Epic Games Launcher shows no engine versions. The yellow “Install Engine” button and the “+” next to Engine Versions do nothing when clicked. No EULA appears and nothing is queued in Downloads.

Setup: Windows 11 Pro, RTX 4060 Ti 16 GB, 32 GB RAM, launcher 20.3.x.

Launcher log (%LOCALAPPDATA%\EpicGamesLauncher\Saved\Logs\EpicGamesLauncher.log):

- EoshState = WaitingForBuildsAndItemFiles
- LogCommunityPortalOSS: Display: …found 0 entitled apps

Already tried: full exit from the tray and relaunch, PC restart, clearing the launcher webcache, leaving the launcher open. Epic’s support assistant sent me to the developer support hub, but the “Report a bug” form there won’t open.

This looks the same as threads 2840123 and 2838052. Could Epic staff please grant the Unreal Engine entitlement to my account, or say how to get it fixed? Thanks.