# Launcher 20.3.8 – Engine Versions empty, "+" greyed out, "found 0 entitled apps" 

**URL:** <https://forums.unrealengine.com/t/launcher-20-3-8-engine-versions-empty-greyed-out-found-0-entitled-apps/2853367>\
**Category:** Issues and Bug Reporting\
**Tags:** unreal-engine, unreal, Installation\
**Created:** [November 10, 2026, 2:40pm UTC](https://forums.unrealengine.com/t/launcher-20-3-8-engine-versions-empty-greyed-out-found-0-entitled-apps/2853367 "2026-11-10T14:40:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Paul-steel-balls](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Paul-steel-balls](https://forums.unrealengine.com/u/Paul-steel-balls)\
**Post date:** [November 10, 2026, 2:40pm UTC](https://forums.unrealengine.com/t/launcher-20-3-8-engine-versions-empty-greyed-out-found-0-entitled-apps/2853367/1 "2026-11-10T14:40:24Z")

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### Summary

Unreal Engine \> Library in Epic Games Launcher 20.3.8 shows no engine versions. The “+” next to Engine Versions is greyed out and “Install Engine” does nothing. The EULA never appears, so I cannot install Unreal Engine 5.8. Could you please check the Unreal Engine entitlement on my account (display name: Paul-steel-balls)?

### Please select what you are reporting on:

Creative

### What Type of Bug are you experiencing?

Other

### Steps to Reproduce

1. Sign in to Epic Games Launcher 20.3.8 on Windows 11.
2. Open Unreal Engine \> Library.
3. Click “Install Engine”, or the “+” next to Engine Versions.

### Expected Result

The Unreal Engine EULA appears, engine versions are listed, and I can install Unreal Engine 5.8.

### Observed Result

Engine Versions stays empty. The “+” is greyed out and “Install Engine” does nothing.

EpicGamesLauncher.log shows:  
LogCommunityPortalAppManager: EoshState = WaitingForBuildsAndItemFiles  
LogCommunityPortalAppManager: LoadItemFiles: Loaded 0 item files  
LogCommunityPortalOSS: Display: …found 0 entitled apps

Also repeating many times per second:  
LogPortalPlatformSettingsManager: Warning: Failed to query the value type of LauncherUsingEOSH, error code 2

### Platform(s)

Windows

### Additional Notes

Already tried: fully restarting the launcher, deleting the webcache folder, running the launcher as administrator, checking the install location. No change. Same symptom as other recent threads reporting “found 0 entitled apps”.

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<div class="post-metadata">

**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\
**Post date:** [November 10, 2026, 4:16pm UTC](https://forums.unrealengine.com/t/launcher-20-3-8-engine-versions-empty-greyed-out-found-0-entitled-apps/2853367/2 "2026-11-10T16:16:17Z")

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Hi Epic Support has a articles about this

> [@Paul-steel-balls](#):
>
> LauncherUsingEOSH, error code 2

[Why do I see IS-EO errors when using the Epic Games Launcher? - Epic Games Store Support](https://www.epicgames.com/help/epic-games-store-c-32735058/error-messages-c-37477814/why-do-i-see-is-eo-errors-when-using-the-epic-games-launcher-a17090097)

**Uninstall EOS using Windows 11** and Reinstall the Epic Online Services (EOS), you can follow the steps from the article

[IS-EO-FAILED\_OP\_START error in Epic Games Launcher - Epic Games Store Support](https://www.epicgames.com/help/epic-games-store-c-32735058/error-messages-c-37477814/is-eo-failed-op-start-error-in-epic-games-launcher-a21786462)

You can also whitelist EOS in your firewall. For additional information, you can also consult [Firewall Considerations](https://dev.epicgames.com/docs/epic-online-services/firewall-considerations).

 ![Screenshot (22)](https://d3kjluh73b9h9o.cloudfront.net/original/4X/1/0/b/10b0d2210aa901725f3d874e16957621b087d8e7.png)

If you are using D: your PC must have the paths

D:\Program Files (x86)\Epic Games

D:\Program Files\Epic Games