# Issue with UE4 crashing upon trying to load pointcloud map

**URL:** <https://forums.unrealengine.com/t/issue-with-ue4-crashing-upon-trying-to-load-pointcloud-map/484481>\
**Category:** Getting Started & Setup\
**Tags:** crashes, unreal-engine, crash, editor, point-cloud, UE4, question\
**Created:** [June 6, 2021, 7:12am UTC](https://forums.unrealengine.com/t/issue-with-ue4-crashing-upon-trying-to-load-pointcloud-map/484481 "2021-06-06T07:12:23Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![yung\_haridy](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@yung\_haridy](https://forums.unrealengine.com/u/yung_haridy)\
**Post date:** [June 6, 2021, 7:12am UTC](https://forums.unrealengine.com/t/issue-with-ue4-crashing-upon-trying-to-load-pointcloud-map/484481/1 "2021-06-06T07:12:23Z")

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Hi there, I am having an issue where UE4 viersion 4.24.3 is crashing every time I open my map which features a pointcloud (.pts).

This issue first started after I decided to restart my pc when my fps was getting low in the editor. Upon trying to re-open the map, it would crash immediately. The scene consisted of the pointcloud, some spot and point lights, a skysphere, and exponential height fog.

This is the error code I received,

Unhandled Exception: EXCEPTION\_ACCESS\_VIOLATION reading address 0xffffffff

UE4Editor\_RHI  
UE4Editor\_RHI  
UE4Editor\_RHI  
UE4Editor\_RHI  
UE4Editor\_Renderer  
UE4Editor\_Renderer  
UE4Editor\_Renderer  
UE4Editor\_Renderer  
UE4Editor\_Renderer  
UE4Editor\_Renderer  
UE4Editor\_Renderer  
UE4Editor\_Renderer  
UE4Editor\_Core  
UE4Editor\_Core  
UE4Editor\_RenderCore  
UE4Editor\_RenderCore  
UE4Editor\_Core  
UE4Editor\_Core  
kernel32  
ntdll

Please let me know if you know how to fix!  
Thank you