Issue with registration in the Island Creator Program

After submitting my tax profile and having it verified, I still cannot use the Island Creator Program tools because the system has been preparing my hyperwallet account for over a week. Does anyone know how long this process usually takes? Is it normal that it’s taking so long?
Thank you.

@guilless Thank you for your report! We would like to look into this further, would you be able to submit a bug report using the form available here? Fortnite Creative