# IOs Reality Scan App Constantly Loading **URL:** \ **Category:** Publisher Announcements & Product Help\ **Tags:** realityscan, realityscan-mobile\ **Created:** [October 16, 2024, 2:55am UTC](https://forums.unrealengine.com/t/ios-reality-scan-app-constantly-loading/2070489 "2024-10-16T02:55:44Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![SapphireSlate](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/sapphireslate/32/709155_2.png) [@SapphireSlate](https://forums.unrealengine.com/u/SapphireSlate)\ **Post date:** [October 16, 2024, 2:55am UTC](https://forums.unrealengine.com/t/ios-reality-scan-app-constantly-loading/2070489/1 "2024-10-16T02:55:44Z")
When I open the app all I see is the loading bar. I have tried to delete the app and redownload it multiple times but it stays on this screen and doesn’t make any progress. I have let it run for at least a day now. ---
**Author:** ![JanaBudos1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@JanaBudos1](https://forums.unrealengine.com/u/JanaBudos1)\ **Post date:** [October 17, 2024, 6:04am UTC](https://forums.unrealengine.com/t/ios-reality-scan-app-constantly-loading/2070489/2 "2024-10-17T06:04:00Z")
Thank you for reporting this issue. We are looking into it. ---
**Author:** ![Mamiya67](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/mamiya67/32/1103810_2.png) [@Mamiya67](https://forums.unrealengine.com/u/Mamiya67)\ **Post date:** [September 9, 2025, 3:04am UTC](https://forums.unrealengine.com/t/ios-reality-scan-app-constantly-loading/2070489/3 "2025-09-09T03:04:00Z")
Any fix on that issue? I’m running into the same problem with my iPhone 16 pro Max, I open the app signed in and then the spinning wheel takes forever and never open the app, please help, I uninstalled the app and installed it back on and the issue still persisting, any solutions? Thank you. Nuurs ---
**Author:** ![JanaBudos1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@JanaBudos1](https://forums.unrealengine.com/u/JanaBudos1)\ **Post date:** [September 11, 2025, 1:08pm UTC](https://forums.unrealengine.com/t/ios-reality-scan-app-constantly-loading/2070489/4 "2025-09-11T13:08:42Z")
> [@Mamiya67](#): > > Any fix on that issue? I’m running into the same problem with my iPhone 16 pro Max, I open the app signed in and then the spinning wheel takes forever and never open the app, please help, I uninstalled the app and installed it back on and the issue still persisting, any solutions? Thank you for reporting this issue. We weren’t able to reproduce this issue, hence we are still looking into it. Could you please let me know your iOS version? Also have you used the app before or is it your first time using it? Thank you ---
**Author:** ![Lehonmikko](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Lehonmikko](https://forums.unrealengine.com/u/Lehonmikko)\ **Post date:** [May 1, 2026, 5:40am UTC](https://forums.unrealengine.com/t/ios-reality-scan-app-constantly-loading/2070489/5 "2026-05-01T05:40:57Z")
Hello. Today is first of may 2026 and still this issue persists. I am using Iphone 16 Pro Max. The realityscan app wont open. I have done every troubleshoot I can find. ---
**Author:** ![ShammyLevva](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@ShammyLevva](https://forums.unrealengine.com/u/ShammyLevva)\ **Post date:** [May 22, 2026, 4:56pm UTC](https://forums.unrealengine.com/t/ios-reality-scan-app-constantly-loading/2070489/6 "2026-05-22T16:56:25Z")
Today is the 22nd May and I’m getting an identical issue on my iPhone 15 Pro Max. My Epic Games login in protected by Authenticator it asked for the code after having provided the password and it was after that point it gave the spinning circle but went no further. I’ve checked the Analytics page and can find no crash log. I’m running v1.8.1 last updated 5 months ago. ---
**Author:** ![ShammyLevva](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@ShammyLevva](https://forums.unrealengine.com/u/ShammyLevva)\ **Post date:** [May 22, 2026, 4:59pm UTC](https://forums.unrealengine.com/t/ios-reality-scan-app-constantly-loading/2070489/7 "2026-05-22T16:59:58Z")
I should also have said I’m a developer too so more than happy to run diagnostic versions to provide you with logging information and do testing to help out. As I fully get that if you cannot reproduce you cannot fix the problem.