# Install Engine and + do nothing, Engine Versions empty (new account) 

**URL:** <https://forums.unrealengine.com/t/install-engine-and-do-nothing-engine-versions-empty-new-account/2854704>\
**Category:** Issues and Bug Reporting (Unreal Engine)\
**Tags:** unreal-engine\
**Created:** [November 12, 2026, 6:10pm UTC](https://forums.unrealengine.com/t/install-engine-and-do-nothing-engine-versions-empty-new-account/2854704 "2026-11-12T18:10:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Back2Roots](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Back2Roots](https://forums.unrealengine.com/u/Back2Roots)\
**Post date:** [November 12, 2026, 6:10pm UTC](https://forums.unrealengine.com/t/install-engine-and-do-nothing-engine-versions-empty-new-account/2854704/1 "2026-11-12T18:10:51Z")

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### Summary

I just created my Epic Games account (display name: Back2Roots) and I can’t install Unreal Engine. In Unreal Engine \> Library, the Engine Versions section is empty, and both the “+” next to Engine Versions and the “Install Engine” button do nothing. The Unreal Engine EULA has never been shown. This looks like the issue other new accounts are reporting (“found 0 entitled apps”).

### What Type of Bug are you experiencing?

Other

### Steps to Reproduce

1. Sign in to the Epic Games Launcher on Windows 11 with a newly created account.
2. Open Unreal Engine \> Library.
3. Click the “+” next to Engine Versions, or the “Install Engine” button.

### Expected Result

The Unreal Engine EULA appears and I can choose and install an engine version (5.8).

### Observed Result

Nothing happens. Engine Versions stays empty, no EULA is shown, and nothing is queued in Downloads.

### Affects Versions

5.8

### Platform(s)

Windows

### Additional Notes

Already tried: fully quitting the launcher from the system tray and relaunching, rebooting Windows, toggling Settings \> Hide Game Library on/off with restarts in between, and checking that the default install folder is valid (C:\Program Files\Epic Games). Could you please check the Unreal Engine entitlement on my account so I can install UE 5.8? Thanks!

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**Author:** ![Back2Roots](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Back2Roots](https://forums.unrealengine.com/u/Back2Roots)\
**Post date:** [November 13, 2026, 10:10am UTC](https://forums.unrealengine.com/t/install-engine-and-do-nothing-engine-versions-empty-new-account/2854704/2 "2026-11-13T10:10:31Z")

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**Update: workaround that worked for me**

I claimed this week’s free game in the Epic Games Store from the launcher (Knightica). I didn’t even need to install it. Right after that, the “+” next to Engine Versions started working: it added a 5.8.0 slot with an Install button, and the version list now shows everything from 4.24 to 5.9.0 Preview.

Thanks to the people who suggested this in [Launcher 20.3.7: Install Engine and + do nothing, Engine Versions empty, "found 0 entitled apps" (new account)](https://forums.unrealengine.com/t/2849561). Epic is tracking the underlying bug as UE-413749.