I did not say that the are entitled for a refund.
But obviously the can try to get one.
It should not be a huge problem to get rid of the claims?
Sadly… this is not the case.
I know that people do not read manuals and/or instructions. (There is a Reason for the “RTFM”-Jokes…)
I (as Epic) would NOT give him a Refund, but i would SUGGEST to you to change the title.
The assets are fine and there is a documentation.
EDIT: Also, you are one of the people who actually have a proper description for their Stuff.
Many MP-Assets just have 1 line of text (that is the video-link) and the list what is included.
(and yes, this is a compliment :D)