The difference is this,
When you return a game to Steam or EA with reason being “Unhappy”, they take it out from your library. You have literally no access to it once you get a refund. Same with physical goods. If you do get a refund and don’t return the physical goods then that’s fraud and doesn’t mean the marketplace should follow the same scheme.It’s wrong to assume same should be expected from a market that’s like one lane road. You’d state you’re “unhappy”, you get your money back but also get to keep the content and do virtually anything you want with it. That’s why you have to prove something is wrong with the content and simply being unhappy isn’t enough reason.
However, the current situation indicates if you are “unhappy” but nothing with the content is wrong or broken, you can still make a video or attach some images and imply something is wrong. I believe nobody is taking the time to verify the reasons. We are just given a 1 or 2 day deadline to fix the non-existent problems and any argument whether in private or public still ends against us which is unfortunate. Maybe this time they’d look at the much closer and decide to not proceed with the refund but like I said, next time everything starts from square 1. Maybe not me anymore, but many others happen to have the exact same problems. That’s why I suggest updating the rules and guidelines and whatever necessary to prevent this from going on.
SE_JonF alone I can admit has put much more effort in MP than all others, it was his primary job as opposed to us that do it when we have time, but why he should get to a point where he should leave his primary job and look for other stores than MP to work with. It’s not his fault, it’s not Epic’s fault, it’s not MP team’s fault. It’s a series of small problems that were there since the beginning and can be literally solved over one week if there was enough cooperation.