Wrong.
There is so much wrong with this sentence that you should really stop and think about your next statement.
Honestly, please stop, you are making yourself look bad and it really is hurting your public image right now.
It really is disappointing to see two content creators who I used to have a good modicum of respect towards, resorting to the kinds of statements seen in this thread which play loose with the facts and in some cases genuinely appear as attacks on other creators for little other than disagreeing with them.
I’m going to list the relevant UK law regarding distance selling as this is the law that I sell under and is also part of the reason Steam made refunds available in recent years.
The Consumer Protection Regulations [Distance selling] 2000