# I downloaded the launcher but it wont let me launch it, it just keeps repeating the download process what do I do?

**URL:** <https://forums.unrealengine.com/t/i-downloaded-the-launcher-but-it-wont-let-me-launch-it-it-just-keeps-repeating-the-download-process-what-do-i-do/372934>\
**Category:** Getting Started & Setup\
**Tags:** launcher-not-startin, unreal-engine, question\
**Created:** [October 10, 2016, 6:48am UTC](https://forums.unrealengine.com/t/i-downloaded-the-launcher-but-it-wont-let-me-launch-it-it-just-keeps-repeating-the-download-process-what-do-i-do/372934 "2016-10-10T06:48:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![anna\_sparkles](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anna\_sparkles](https://forums.unrealengine.com/u/anna_sparkles)\
**Post date:** [October 10, 2016, 6:48am UTC](https://forums.unrealengine.com/t/i-downloaded-the-launcher-but-it-wont-let-me-launch-it-it-just-keeps-repeating-the-download-process-what-do-i-do/372934/1 "2016-10-10T06:48:19Z")

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will someone help me im having trouble. i download the launcher but it wont launch the application what do i do?

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**Author:** ![Sean\_Flint](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Sean\_Flint](https://forums.unrealengine.com/u/Sean_Flint)\
**Post date:** [October 10, 2016, 1:30pm UTC](https://forums.unrealengine.com/t/i-downloaded-the-launcher-but-it-wont-let-me-launch-it-it-just-keeps-repeating-the-download-process-what-do-i-do/372934/2 "2016-10-10T13:30:54Z")

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Hey anna sparkles,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit [http://help.epicgames.com/](http://help.epicgames.com/) for technical support. If you can’t find what you’re looking for on the site, please use the “Email Us” button under the “Contact Us” section to get in touch with one of our support staff.

Have a great day