# I can't Install the ue4 launcher, it fails to load **URL:** \ **Category:** Platform & Builds\ **Tags:** unreal-engine, crash, bug-report, UE4, question\ **Created:** [January 5, 2017, 12:13am UTC](https://forums.unrealengine.com/t/i-cant-install-the-ue4-launcher-it-fails-to-load/380937 "2017-01-05T00:13:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Cavan](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Cavan](https://forums.unrealengine.com/u/Cavan)\ **Post date:** [January 5, 2017, 12:13am UTC](https://forums.unrealengine.com/t/i-cant-install-the-ue4-launcher-it-fails-to-load/380937/1 "2017-01-05T00:13:50Z")
Hi, I’m trying to install the UE4 launcher but it keeps hanging when run normally or pops up with an error of “This installation package could not be opened. Verify that the package exists and you can open it, or contact the application vendor…”. I’ve followed numerous steps in trying to resolve this issue including post from this forum. I’ve tried these steps > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — ue4community.wiki! You will be able to find content from the official... > **[Can not install on Windows 10 (FIXED)](https://forums.unrealengine.com/questions/347772/can-not-install-on-windows-10-crash.html)** > > Fresh install of windows 10 64bit. The steps I took several times: Unreal Website click get unreal. Click windows and it starts to download Double click the downloaded executable (also tried right click run as admin and compatibility modes) The... as well as other steps more general to the MSI installer for windows. I have also generated the log file from trying to install and it read as follows. === Verbose logging started: 1/4/2017 19:03:14 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (4C:24) [19:03:14:845]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg MSI (c) (4C:24) [19:03:14:845]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg MSI (c) (4C:D4) [19:03:14:857]: Resetting cached policy values MSI (c) (4C:D4) [19:03:14:857]: Machine policy value ‘Debug’ is 0 MSI (c) (4C:D4) [19:03:14:857]: \*\*\*\*\*\*\* RunEngine: \*\*\*\*\*\*\* Product: C:\EpicGamesLauncherInstaller-2.12.14-3176191 \*\*\*\*\*\*\* Action: \*\*\*\*\*\*\* CommandLine: \*\*\*\*\*\*\*\*\*\* MSI (c) (4C:D4) [19:03:14:858]: Note: 1: 2203 2: C:\EpicGamesLauncherInstaller-2.12.14-3176191 3: -2147287038 MSI (c) (4C:D4) [19:03:14:859]: MainEngineThread is returning 2 === Verbose logging stopped: 1/4/2017 19:03:14 === If there are any other steps I can take please let me know. ---
**Author:** ![Sean\_Flint](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Sean\_Flint](https://forums.unrealengine.com/u/Sean_Flint)\ **Post date:** [January 5, 2017, 2:46pm UTC](https://forums.unrealengine.com/t/i-cant-install-the-ue4-launcher-it-fails-to-load/380937/2 "2017-01-05T14:46:24Z")
Hey Cavan, In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit [http://help.epicgames.com/](http://help.epicgames.com/) for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the “Email Us” button under the “Contact Us” section. Thanks! Have a great day