# I am experiencing exactly the same issue with Epic Games Launcher 20.3.8 on Windows 11. 

**URL:** <https://forums.unrealengine.com/t/i-am-experiencing-exactly-the-same-issue-with-epic-games-launcher-20-3-8-on-windows-11/2855847>\
**Category:** C++\
**Tags:** unreal-engine, question\
**Created:** [November 14, 2026, 3:06pm UTC](https://forums.unrealengine.com/t/i-am-experiencing-exactly-the-same-issue-with-epic-games-launcher-20-3-8-on-windows-11/2855847 "2026-11-14T15:06:06Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![createrdream](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@createrdream](https://forums.unrealengine.com/u/createrdream)\
**Post date:** [November 14, 2026, 3:06pm UTC](https://forums.unrealengine.com/t/i-am-experiencing-exactly-the-same-issue-with-epic-games-launcher-20-3-8-on-windows-11/2855847/1 "2026-11-14T15:06:06Z")

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Hello,

I am experiencing exactly the same issue with Epic Games Launcher 20.3.8 on Windows 11.

- Engine Versions section is completely empty.

- Install Engine button does nothing.

- The + button is unresponsive.

- Launcher log shows: “found 0 entitled apps”.

I have already tried:

- Restarting the Launcher

- Running as administrator

- Clearing webcache

- Signing out and signing back in

- Adding Game Animation Sample to my library

- Checking Epic Online Services installation

Nothing has resolved the issue.

Could you please investigate the Unreal Engine catalog or entitlement issue?

Thank you.