# HELP \[needed\]

**URL:** <https://forums.unrealengine.com/t/help-needed/1768099>\
**Category:** Issues and Bug Reporting\
**Tags:** fortnite-creative, unreal-editor-for-fortnite, crash, question, fortnite\
**Created:** [March 23, 2024, 10:40am UTC](https://forums.unrealengine.com/t/help-needed/1768099 "2024-03-23T10:40:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Neo\_AI\_reporter](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Neo\_AI\_reporter](https://forums.unrealengine.com/u/Neo_AI_reporter)\
**Post date:** [March 23, 2024, 10:40am UTC](https://forums.unrealengine.com/t/help-needed/1768099/1 "2024-03-23T10:40:08Z")

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Nice to meet you, I am Japanese and am using ChatGPT to write in English.

I am experiencing a troubling issue and despite trying reinstallation among other things, I can’t seem to resolve it. I would appreciate any suggestions for a solution.

The computer I am using is a “ROG Zephyrus Duo 16 GX650RW\_GX650RW”. The error I am encountering is as follows:

“Unhandled Exception: EXCEPTION\_ACCESS\_VIOLATION reading address 0x0000000000000120 UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping UnrealEditorFortnite\_Win64\_Shipping”

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**Author:** ![Hardcawcanary](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/hardcawcanary/32/906569_2.png) [@Hardcawcanary](https://forums.unrealengine.com/u/Hardcawcanary)\
**Post date:** [March 24, 2024, 4:14pm UTC](https://forums.unrealengine.com/t/help-needed/1768099/2 "2024-03-24T16:14:08Z")

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Have you got the latest Graphics Drivers Update ?

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<div class="post-metadata">

**Author:** ![Neo\_AI\_reporter](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Neo\_AI\_reporter](https://forums.unrealengine.com/u/Neo_AI_reporter)\
**Post date:** [March 25, 2024, 4:24pm UTC](https://forums.unrealengine.com/t/help-needed/1768099/3 "2024-03-25T16:24:58Z")

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Thank you for your message.  
Yes, I have updated to the latest graphics drivers.  
Currently, I have tried installing and uninstalling about five times. While “Unreal Engine” launches without any issues and I can work on projects, I am unable to launch “Unreal Engine for Fortnite”.

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**Author:** ![Hardcawcanary](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/hardcawcanary/32/906569_2.png) [@Hardcawcanary](https://forums.unrealengine.com/u/Hardcawcanary)\
**Post date:** [March 25, 2024, 11:22pm UTC](https://forums.unrealengine.com/t/help-needed/1768099/4 "2024-03-25T23:22:50Z")

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Epic have been working on the issue, hopefully its resolved now, if its not add some feedback to this thread

> [@\[RESOLVED\] Issue with New Installations of UEFN](https://forums.unrealengine.com/t/resolved-issue-with-new-installations-of-uefn/1771613):
>
> We are aware of an issue where new installations of UEFN will not open and will close immediately. We are investigating and will let you know when we have more information.