Few things
88% of 0 is still 0
We where already on multiple stores and Marketplace was bar far the smallest its now not even a blip on the radar.
Getting user reviews wrong isn’t a reason to remove the feature completely, if Epic didn’t want to do it right they could have simply integrated with Trust Pilot or a similar existing service but you REQUIRE some on store or otherwise trusted platform means to voice reviews not just assign arbitrary score so the whole review thing is a big mess
I agree people shouldn’t flame Epic. At the same time, let’s be real here: Epic is NOT a mom-and-pop that has never seen or done this sort of work before. Releasing an MVP that isn’t even V is frankly not acceptable. Fortunately for us Unreal Marketplace was such a minor aspect of the business its not really hurting us but if it was a competitor in the space and it pulled some BS like this you can wreck a company especially pulling this mess this time of year.
If they wanted to release a MVP here is how they should have done it
- Soft launch to a finite number of people or regions
- DO NOT close the working option until you sort the new one
- DO NOT launch a new store in the end of the year serious that one is just a facepalm that leaves a black eye … who the hell launches a store in the busiest time of year with no fallback? just … wow … the right time of year would have been late spring early summer as FAR away from this time of year as you can manage.
- MVP is a fine model for some types of software and other consumer products … for platforms and stores especially ones in an established and competitive industry its unacceptable. The market has base expectations that MUST be meet. What Epic is doing is harming trust and reputation and it will be HARD to claw that back if even possible
Voicing that fact that this poor level of quality and this approach to such a change is fundamentally unacceptable isn’t an unreasonable thing and frankly is a thing that needs to be done.
That said, users can and will be unreasonably spicy and I am sure a great many are. However no
Epic screwed up here and needs to be told that planly and simply. FAB should not have launched in this state, this is not Epics first storefront front they know full good and well that what they have atm is miles off even vaugly acceptable I really have no idea why they would have launched FAB in this state … you get 1 first impression as the new boy on the block its already an uphill battle they blew that hard.
All that said I do hope the find there feet
the idea of FAB is a good one but my god the implementation is laughably bad so I do worry that even if they turn it into mechanically a great shop that the damage they are doing right now will be hard if not impossible to recover from