# Graphics card failures on Launcher start **URL:** \ **Category:** Platform & Builds\ **Tags:** Graphics, failure, unreal-engine, crash, graphics-card, bug-report, question\ **Created:** [March 3, 2015, 12:59am UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818 "2015-03-03T00:59:18Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Maktoff](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Maktoff](https://forums.unrealengine.com/u/Maktoff)\ **Post date:** [March 3, 2015, 12:59am UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/1 "2015-03-03T00:59:18Z")
I just barely downloaded the Epic Games Launcher onto my Lenovo Z710 Ideapad. Whenever I open it, after restarting, the Launcher stops responding, and shortly thereafter the Graphics cards stops responding, and recovers. The Epic Games Bug report window pops up most often after this. The card will then sometimes stop responding again before crashing the whole computer. The windows error code that is shown: _Video TDR Failure_. Let me know if you need any other information. I hope this can be corrected soon. -Maktoff ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 1:20pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/2 "2015-03-03T13:20:14Z")
Hi Maktoff, Could you provide your dxdiag (system specs)? If you are on Windows you can find this by typing ‘dxdiag’ into the Start menu search bar. Please take a look at our recommended system specs on the FAQ page. > **[Häufig gestellte Fragen – Unreal Engine](https://www.unrealengine.com/de/faq)** > > Danke, dass Sie die Unreal Engine für Ihre Entwicklung erwägen. Hier finden Sie eine Liste häufiger Fragen und Antworten, um informierte Entscheidungen treffen zu können. ---
**Author:** ![Maktoff](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Maktoff](https://forums.unrealengine.com/u/Maktoff)\ **Post date:** [March 3, 2015, 5:06pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/3 "2015-03-03T17:06:04Z")
dxdiag file Hope this provides information, I’ll be surprised if my computer just can’t fork over the power needed though… ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 7:05pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/4 "2015-03-03T19:05:45Z")
Your dxdiag doesn’t list your processor. You should be able to find it in your system settings. At least quad-core i5 is recommended. It also looks like you do not have a separate graphics card. You only have the integrated Intel graphics card which may be the main cause of the issue that you’re seeing. Using an integrated card only can cause performance issues while trying to run the Launcher or editor. ---
**Author:** ![Maktoff](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Maktoff](https://forums.unrealengine.com/u/Maktoff)\ **Post date:** [March 3, 2015, 7:16pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/5 "2015-03-03T19:16:11Z")
It appears that I have a Intel Core i5-4200M, which I believe is a Dual-Core (but I could be wrong). Is there anyway to get around not having a separate graphics card without buying one? Or this not a viable option for me? ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 7:41pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/6 "2015-03-03T19:41:54Z")
We have had users that could run the editor without having a separate graphics card. We made the editor setting scale-able so it can be ran on a variety of machines. However, getting it past the graphics error may be tricky. First off, make sure that your drivers are up to date. See if you can get the Debugging logs. Look towards the bottom of this link to find directions on how to get them. Post them here. If the Debugging logs can’t be generated, upload the most recent standard log from that folder location. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... ---
**Author:** ![Maktoff](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Maktoff](https://forums.unrealengine.com/u/Maktoff)\ **Post date:** [March 3, 2015, 8:43pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/7 "2015-03-03T20:43:58Z")
I just updated all my drivers to the most recent versions, and attempted to open the launcher yet again. This time I opened the Launcher, and before I can even see the Launcher on screen(both times I tried), but on task manager, it crashes the computer. The error on this is now: _driver\_irql\_not\_less\_or\_equal_ There are no logs stored in the given location. If there is nothing that can be done at this point, then I guess I’ll find something different to use. ---
**Author:** ![Maktoff](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Maktoff](https://forums.unrealengine.com/u/Maktoff)\ **Post date:** [March 4, 2015, 7:35pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/8 "2015-03-04T19:35:38Z")
Unfortunately, the Unreal engine has caused other problems on my computer as well now, such as errors in the Directx program, specifically in the video game League of Legends. I have been attempting to fix this problem for the past few hours after Unreal messed it all up. Continued support is appreciated and expected. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 4, 2015, 8:34pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/9 "2015-03-04T20:34:34Z")
Make sure that your graphics driver is up to date and that you aren’t using a beta driver. ---
**Author:** ![Maktoff](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Maktoff](https://forums.unrealengine.com/u/Maktoff)\ **Post date:** [March 7, 2015, 4:33am UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/10 "2015-03-07T04:33:45Z")
Please redefine a beta drive, that is not a common definition, that me and several other coworkers are aware of. -Maktoff ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 7, 2015, 4:43pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/11 "2015-03-07T16:43:40Z")
A Beta Driver is driver software that is still in development but maybe released to the public for testing purposes. They are generally unstable and can cause major errors until they are finished and released officially. When downloading graphics card drivers there is generally the latest officially released driver and a beta driver for users who would like to test it. Examples: > **[World Leader in AI Computing](https://www.nvidia.com/en-us/)** > > We create the world’s fastest supercomputer and largest gaming platform. > **[GeForce 334.67 Driver (BETA) | 334.67 | Windows 7 64-bit, Windows 8.1 64-bit,...](https://www.nvidia.com/download/driverResults.aspx/72572/en-us/)** > > Download the English (US) GeForce 334.67 Driver (BETA) for Windows 7 64-bit, Windows 8.1 64-bit, Windows 8 64-bit, Windows Vista 64-bit systems. Released 2014.1.27 ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 13, 2015, 3:15pm UTC](https://forums.unrealengine.com/t/graphics-card-failures-on-launcher-start/308818/12 "2015-03-13T15:15:09Z")
Hi Maktoff, We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please let us know and we can continue troubleshooting. Cheers, TJ